Front Desk Agent/Concierge

5 hours ago

Key West, Florida, United States Old Town Manor Full time

We are looking for a friendly, dependable Full-Time Front Desk Agent to join our team at a charming bed and breakfast in Key West. This role is ideal for someone who enjoys hospitality, meeting new people, and creating memorable guest experiences in a relaxed, island-style setting.

Responsibilities:

  • Greet guests and provide a warm, professional check-in and check-out experience
  • Manage reservations, room assignments, and guest information using our property management system
  • Answer phone calls, emails, and messages in a timely and courteous manner
  • Assist guests with questions, special requests, and local recommendations
  • Resolve guest concerns promptly and professionally
  • Process payments, maintain accurate records, and balance daily transactions
  • Communicate with housekeeping and maintenance to ensure rooms are ready and guest needs are met
  • Maintain a clean, organized, and welcoming front desk and lobby area
  • Follow all property policies, safety procedures, and hospitality standards

Qualifications:

  • Previous hospitality, front desk, hotel, or customer service experience preferred
  • Strong communication and interpersonal skills
  • Excellent attention to detail and organizational skills
  • Ability to multitask and work efficiently
  • Basic computer skills; experience with Gmail and Excel a plus
  • Positive attitude and professional appearance
  • Ability to work weekends, holidays, and flexible shifts

Physical Requirements:

  • Ability to lift up to 50 lbs occasionally
  • Ability to walk the property and use stairs as needed

Job Details:

  • Job Type: Full-time
  • Schedule: Weekends and holidays required
  • Work Location: In person (Key West, FL)

Benefits:

  • Competitive pay (based on experience)
  • Friendly and supportive work environment
  • Work in a beautiful Key West location

Pay: From $20.00 per hour

Benefits:

  • Paid time off

Schedule:

  • Weekends as needed

Supplemental Pay:

  • Bonus opportunities
  • Commission pay
  • Tips

Application Question(s):

  • Do you currently live in Key West?

Experience:

  • Hotel guest services: 1 year (Preferred)

Work Location: In person

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