Dental Front Desk Representative

At Capital Area Health Network, we are committed to more than just providing healthcare—we are dedicated to transforming lives through compassion, excellence, and purpose-driven service. As a valued member of our mission-focused medical team, you'll be part of a culture that fosters our CAHN Cares:

Compassion—We treat every person with dignity and fairness, embracing all and ensuring no one is alienated or discriminated against.

Accountability—We safeguard the confidentiality of our patients and staff and are transparent in reporting to stakeholders and the community.

Reverence—We answer a higher call to serve, uplift those in need, and create a community rooted in mutual respect and shared humanity.

Excellence—We are committed to continuous learning and professional development, ensuring the delivery of culturally responsive, high-quality care.

Stewardship—We responsibly manage our resources to benefit both the organization and the community we serve.

We offer comprehensive primary care, dental services, and behavioral health support to our patients, ensuring every individual receives the quality care they deserve, regardless of background or circumstance.

Our mission is clear: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference. Discover Capital Area Health Network.

JOB SUMMARY

The Dental Front Desk Representative serves as the first point of contact for Capital Area Health Network, with a primary focus on the Dental Department. This role answers and routes calls, schedules and confirms appointments, relays messages to providers and staff, responds to general inquiries, and resolves callers' questions and concerns. The representative ensures courteous, accurate, and timely communication, supports patient registration and insurance verification as needed, and upholds customer service standards to deliver a professional, patient-centered experience.

ESSENTIAL FUNCTIONS

•    Answer phones and respond to inquiries regarding appointment scheduling and general questions while providing satisfactory customer service.

•    Provide effective and courteous communication with patients to understand their needs and purpose of visit with a high level of professionalism and human relations skills.

•    Educate patients on the importance of follow-up appointments and schedule appointments that support office flow and function.

•    Collect information from patients and enter data into their electronic health record, constantly updating changes that may occur over time.

•    Always maintain HIPAA and client confidentiality.

•    Facilitate effective communication between patients, providers, and staff.

•    Interact positively with a diverse patient population.

•    Demonstrate knowledge of skills necessary to meet the patient's physical, educational, and safety needs. Perform other administrative duties and related tasks as assigned by the management team and staff.

•    Develop, implement, project, and maintain a professional company image through phone interaction.

•    Records Up-Keep, which includes, but is not limited to: developing, organizing, filing, and general maintenance of records. Complete call notes and document all communications with patients promptly. Alert the supervisor of any trends in patient calls.

•    Identify, research, and resolve patient issues using the necessary computer system and escalate as needed per the chain of command.

•    Develop, organize, maintain, and complete all call logs and reports.

•    Accurately obtain identification data, insurance, and income information, etc., and maintain current records in the EHR (Dentrix Enterprise)

•    Confirm appointments 1 week and 1 day from office visit.

•    Coordinate transportation for respective patients

•    Monitor assigned voicemails and messages to the appropriate party.

•    Perform other duties as assigned.

 

Schedule:

Monday – Friday, the hours of operation, 8:00 am- 5:00 pm, with potential extended hours. 

EDUCATION AND EXPERIENCE

•    Preferred experience and proficiency in Dentrix

KNOWLEDGE, SKILL, ABILITIES, AND OTHER CHARACTERISTICS

•    Basic office skills: typing, faxing, scanning, and telephone etiquette

 

BENEFITS

Your Benefits at Capital Area Health Network (CAHN):

We value our team, and it shows in our benefits. As a CAHN employee, you'll enjoy:

Health Coverage

•    Medical Insurance

•    Dental Insurance

•    Vision Insurance

•    Secondary Gap Insurance

•    Prescription Drug Plan 

•    Supplemental Policies through Colonial Life

  Financial Security

•    Short-Term Disability

• k) Retirement Plan with up to 3% Company Match

•    Employer-Sponsored Short-Term Disability 

•    Employer Paid Life and AD&D

Work-Life Balance

•    Paid Time Off (PTO) Accrued as of Day 1

•    Self-Care Floating Holidays

• Paid Holidays

Additional Support

•    Employee Assistance Program (EAP)

•    Public Service Loan Forgiveness

We're committed to supporting your well-being, at work and beyond.

QUALIFICATIONS

To perform this job successfully, the employee must be able to perform each essential function, as well as meet the physical and mental requirements, satisfactorily. The requirements listed above are representative of the knowledge, skills, abilities, and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DISCLAIMER

This position carries a high risk of exposure to infectious agents, including HIV, hepatitis, and TB. The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.

Education and Experience:

- High School diploma and/or GED required; minimum of two years' experience required in medical office environment as a dental assistant or front desk representative, or any equivalent combination of education, training, and experience which provides the required knowledge and abilities.

- Basic office skills: typing, faxing, scanning, and telephone etiquette

- Preferred experience and proficiency in Dentrix

Required Knowledge, Skills and Abilities:

- Excellent communication skills (written and oral)

- Attention to detail

- Ability to plan and organize work

- Possesses physical strength necessary to lift mail bins, boxes, and related items

- Ability to operate office equipment and basic computer skills

Our Core Values

"Values that matter…because CAHN C.A.R.E.S."

• Compassion

• Accountability

• Reverence

• Excellence

• Stewardship

Commitment to Diversity, Equity, and Inclusion:

Capital Area Health Network is an Equal Opportunity Employer. Our intention is to be an organization that shows up for people, enabled by a culture of belonging that is rooted in diversity, equity and inclusion and reflective of the people and community we serve. We commit ourselves to enabling a workplace and a world where everyone feels they belong and unlocking potential for people everywhere. When no one gets left behind, when we move forward together, we can create limitless possibilities for all.

NOTE: Capital Area Health Network reserves the right to modify, interpret, or apply this job description, as it desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at-will". The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.