Field Service Technician

Your Role
Are you a mechanically inclined person who enjoys working with your hands? BeaconMedaes is seeking a qualified medical gas
Field Service Technician
for the Greater Richmond, VA area. This is an ideal opportunity for a highly motivated and energetic individual to become part of our team. In this role you are expected to perform routine maintenance and repairs on medical gas equipment at customer facilities, including the completion of relevant paperwork and reports. Your mission is to generate and maintain critical relationship with existing customers, promoting the BeaconMedaes standard of excellence - keeping us First in Mind, First in Choice.

The Role Is Focused On The Following
Preventative Maintenance and Repairs (85%)
– Perform routine, preventative maintenance, and repairs on Medical Gas Products. Preventative maintenance should be conducted in accordance with manufacturer's recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment. Test and document the proper operating parameters prior to and following preventative maintenance and repairs. Provide walk-through evaluations and basic system assessments.

• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
• Serve as an ambassador for BeaconMedaes.
• Train and assist other Service Technicians as requested.
• Provide technical support to other departments and personnel as required.
• Always promote and practice proper safety procedures and correct use of personal protective equipment (PPE).
• Always maintain a professional image through appearance and personal actions.
• Uphold a positive company brand through appropriate attention to the appearance of the company vehicle.
• Maintain the service vehicle per manufacturer's recommendations.
• Properly store and manage inventory levels of accuracy, to provide quick customer repairs.

Recordkeeping and Documentation (10%)
– Complete job reports daily, time sheets weekly, expense reports should be turned in at least monthly and other job-related paperwork as required.

Warranty Part Returns (5%)
– Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks.

Perform assigned duties in accordance with BeaconMedaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done. Perform additional assignments as required.

To succeed, you will need
Experience

• 5+ years of technical field service experience maintaining and repairing various types of mechanical and electrical equipment
• Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of compressed air or vacuum equipment
• Strong mechanical and electrical skills
• Must have ASSE 6040; ASSE 6030 or ASSE 6020 credentials

Education

• Associate degree or equivalent
• Technical training in mechanical and/or electrical, or equivalent experience

Skills

• Must be comfortable using a computer
• Must be familiar with Microsoft 365, including Outlook, Word, Excel, and Teams
• Solid understanding of mechanical and electrical components
• You are customer focused and take ownership of meeting the customer's needs
• Good oral and written communication skills
• Detail orientated

Travel

• Must have a valid driver's license
• The ability to travel on short notice may be required
• Occasional overnight travel is necessary

In return, we offer you
Here at BeaconMedaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable — and innovation is a huge part of our lifeblood. Our brand promise, "Life is in the Details," represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities. One day, one of our moms, dads, grandparents, or children could be a patient — and we aim to ensure that every solution we provide is up to the standards that we would want for them.

Further, we know that the longevity and success of BeaconMedaes would not be possible without our people — the BeaconMedaes family. We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity.

At BeaconMedaes We Offer Attractive Benefits Including

• The compensation range for this position, based on geographical location, skills, and experience is $30.50 to $43.50 hourly
• Excellent compensation package, including a flexible benefits plan, and 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance plans
• Various wellness programs
• Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc.
• We offer education assistance after 1 year of employment
• Opportunities for professional development
• We provide a collaborative, inclusive, and flexible work environment

Start your career journey with us and learn what it means to be part of the BeaconMedaes family. We offer a wide range of interesting roles and many opportunities to grow and thrive.

BeaconMedaes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please contact the HR team at or on a case-by-case basis.

Life is in the Details
BeaconMedaes has been the center of the medical gas world for more than 70 years. We are a leading solutions provider in the education, design, manufacturing, supply and service of piped medical gas and laboratory gas systems. Our main corporate office and competence center for medical and laboratory gas expertise is located in Rock Hill, South Carolina.

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