Policy Issuance Analyst
6 days ago
Policy Issuance Analyst
Company Summary
Mosaic is a global specialty insurance agency with exceptional expertise, a focus on complex products, and a distinctive operating model. Our innovative structure allows deployment of different forms of capital in full alignment for the benefit of clients and partners. We currently underwrite for close to 30 carriers alongside our Lloyd's Syndicate 1609—offering lead-line + syndicated capacity, custom service, and full claims-settlement authority across seven product lines in seven countries. We harness the heritage of Lloyd's and benefit from the market's global licenses and financial-strength ratings.
Job Spec
Mosaic is looking for a Policy Issuance Analyst to join our US Policy Issuance team. This position is responsible for assisting the Policy Issuance Operations Lead run day-to-day policy issuance operations for multiple US product lines.
Responsibilities
- Provide daily assistance to offshore policy issuance team in the processing of policies, endorsements and invoices
- Assist in managing performance of offshore operations as relates to service-level agreements, delivery, issue resolution, audits and quality
- Perform high degree and count of quality checks according to contractual metrics
- Identify process bottlenecks and recommend improvements to enhance productivity
- Analyze policy forms for proper interpretation, attachment rules, policy construction, etc
- Manage tasks and assignments to processors in a proprietary workflow tool
- Take direction from Policy Issuance Operations Lead for tasks, projects, change management, response to increased business flow, performance management, etc
- Participate in projects to improve/automate operations, acting as subject matter expert for policy issuance
- Complete adhoc activities as assigned
Experience, Qualifications and Professional Skills
- Five years of operational experience on policy issuance
- Strong use of computer software, including all Microsoft Office products (Excel, Word, Outlook, Sharepoint, etc)
- Strong attention to detail
- Willingness and ability to train and mentor offshore processors
- Ability to communicate effectively with underwriters, brokers, compliance, ops management, both onshore and offshore
Mosaic offers you
- True entrepreneurial culture
- Competitive total rewards
- Opportunity for career growth
Mosaic celebrates diversity, equity, and inclusion. We embrace these pillars of excellence as crucial to our business success. We are an Equal Opportunity Employer.
To be considered for this position, please send your information to
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