Assistant Practice Manager

36 minutes ago

The Colony, Texas, United States Dental Depot Full time

The Assistant Practice Manager (APM) plays a critical role in assisting the Practice Manager and executive team to achieve organizational goals by managing the daily operations of the office. As a vital team member, the APM serves as a fully functioning liaison for practice management, ensuring smooth office flow and supporting overall practice success.

Primary Objectives:

  • Collaborate with the Practice Manager to create a successful and expanding practice through effective staff management and office administration.
  • Ensure compliance with policies, job descriptions, and best practices to maintain a professional and efficient environment.
  • Promote and implement strategies to drive new patient growth through effective marketing and patient engagement.
  • Monitor key performance indicators (KPIs) such as production, collections, case acceptance rates, and patient appointments to assess success and implement improvements.
  • Create a patient-friendly environment where staff functions as a cohesive team, allowing doctors to focus on high-quality patient care.

Key Responsibilities:

  • Act as a liaison between the Practice Manager, staff, providers, and patients, ensuring clear communication and timely problem resolution.
  • Assist with staff hiring, onboarding, training, and scheduling.
  • Conduct staff meetings, job reviews, and develop ongoing training programs.
  • Manage patient satisfaction by ensuring smooth intake processes and addressing concerns swiftly.
  • Oversee daily office transactions, including balancing patient accounts and managing operational efficiency.
  • Ensure adherence to policies and systems post-training and create an environment of continuous improvement.
  • Support upper management's long-term goals and collaborate on new initiatives to enhance practice performance.

Required Skills:

  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service abilities.
  • Ability to inspire teamwork and maintain composure under pressure.
  • Effective time management, self-motivation, and confidence.
  • Superior organizational skills and a professional demeanor.
  • A solid understanding of dental procedures and office systems.

Supervisory Responsibilities:

  • Assist the Practice Manager with hiring, training, and overseeing the business office staff.
  • Lead the business office department, ensuring high standards of performance and accountability.

Physical Demands:

  • Ability to remain stationary for 50% of the time.
  • Frequently operate office equipment such as computers, printers, and phone systems.
  • Communicate effectively with patients regarding appointments, treatments, and billing.

Hours:

This is a full-time position requiring a minimum of 40 hours per week.

Metrics of Success:

  • Total production and collections.
  • Case acceptance rate and number of new patients.
  • Appointment cancellations and no-shows.
  • Trend improvement in KPIs.

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