Administrative Assistant

6 days ago

Raleigh, North Carolina, United States KellyConnect | Contact Center Solutions Full time $40,000 - $70,000 per year

Administrative Assistant / Helpdesk Technician

Location: Fully remote, must live in one of these states:

North Carolina, Florida, Texas, South Carolina, and Georgia

We're looking for someone who thrives on keeping things running smoothly- someone who can juggle a busy inbox, pick up the phone with a smile in their voice, and find solutions before most people have finished explaining the problem.

In this role, you'll be the go-to person for medical providers and commercial operators using our client's proprietary database system. One moment you might be walking someone through a technical hiccup, the next you could be verifying credentials for a new user or creating a quick data pull for the client. You'll be part of a close-knit team, working together to make sure nothing falls through the cracks and that every stakeholder feels supported.

You'll be successful here if you:

  • Naturally put people at ease, even over the phone.
  • Think on your feet and troubleshoot with confidence—knowing when to dig deeper and when to elevate to the next level for resolution.
  • Keep yourself organized and focused, even with shifting priorities.
  • Enjoy collaborating with others and are equally comfortable working independently.
  • Bring a positive, can-do attitude.

You'll spend your days:

  • Helping providers with technical issues and guiding them through solutions.
  • Managing support tickets, emails, and calls—making sure each one is handled promptly and professionally.
  • Verifying provider credentials to onboard new medical providers and keeping current providers compliant.
  • Maintaining accurate documentation and preparing reports as needed.
  • Participating in team and client meetings to stay aligned and ahead of potential challenges.
  • Pitching in with tasks and special projects as needed.

To join us, you'll need:

  • Experience providing excellent customer service (especially in high-volume settings).
  • Comfort with Microsoft Office—Word, Excel, Outlook, Teams, and SharePoint are part of your daily toolkit.
  • Strong organizational and time-management skills, with the ability to handle competing priorities.
  • A knack for problem-solving and attention to detail.
  • The ability to obtain a Public Trust Clearance with a government agency.
  • Completion of a bachelor's degree or higher.
  • Prior remote work is strongly encouraged.
  • It's a bonus if you have prior IT helpdesk experience.

This position is currently fully remote, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. (40 hours/week).

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