Director of Client Care Coordinators
2 weeks ago
POSITION SUMMARY:
The Director of Client Care Coordination provides strategic and operational leadership for client services within our Licensed Home Care Services Agency (LHCSA) in New York. This role oversees client intake, service coordination, care plan execution, and quality assurance across local branches, including occasional travel to Yonkers. The Director ensures timely, compliant, and person-centered delivery of services for clients served under MLTC, Medicaid, NHTD, and private pay programs, and leads a team of coordinators/schedulers supporting HHA and PCA service lines
RESPONSIBILITIES:
Lead day-to-day operations of Client Care Coordination across assigned branches; establish workflows, KPIs, and service standards aligned with LHCSA and NYS DOH requirements.Oversee end-to-end case flow: referral intake, eligibility/authorization review, coordination with MLTCs and payers, scheduling, EVV validation, and ongoing case management.Supervise, coach, and evaluate Client Care Coordinators and scheduling staff; manage caseload assignments and coverage plans.Ensure accurate set-up and maintenance of cases in HHA exchange; monitor EVV compliance, documentation quality, authorizations, and visit verification exceptions.Coordinate HHA/PCA staffing, including urgent callouts and replacements, while maintaining service continuity and client satisfaction.Serve as an escalation point for families, caregivers, MLTCs, and community partners; resolve service issues and barriers promptly.Maintain proactive communication with payers regarding client status (hospitalizations, vacations, changes in condition), authorizations, and service updates.Assist with policy development, staff training, and readiness for regulatory surveys/audits.Provide rotating on-call support coverage as needed to ensure service continuity.Perform other duties as requiredREQUIRED SKILLS/ABILITIES:
Ability to multitaskStrong analytical thinking and the ability to manage multiple tasks concurrentlyAbility to rotate on call with other administrative staff, both weekly and on weekends.Demonstrated leadership in home care coordination with strong supervisory and coaching skills.Expert working knowledge of HHA eXchange and EVV workflows (scheduling, authorizations, exceptions, and reporting).Proficient in Excel and WordExcellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skillsBilingual a plus: English/Spanish, English/Korean, OR English/Chinese.Must be able to travel within the boroughs and Yonkers.PHYSICAL REQUIREMENTS:
Prolonged periods of sitting at a desk and working on a computer.Must be able to carry, lift, push or pull at least 20lbsEDUCATION
At least one year of Home Care experience or health care setting preferredBachelor's degree preferredWe provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
-
Client Care Coordinator
1 week ago
New York, New York, United States Xtreme Care Full timePOSITION SUMMARY: As a Client Care Coordinator, you will be responsible for providing support and assistance to individuals and families in need. This dynamic role requires excellent communication, problem-solving, and organizational skills, as well as a genuine desire to help others. The Client Care Coordinator is responsible for assigning client referrals...
-
Client Care Coordinator
1 week ago
New York, New York, United States Xtreme Care Full timeAs a Client Care Coordinator, you will be responsible for providing support and assistance to individuals and families in need. This dynamic role requires excellent communication, problem-solving, and organizational skills, as well as a genuine desire to help others. The Client Care Coordinator is responsible for assigning client referrals as directed to...
-
Client Care Coordinator
21 hours ago
New York, New York, United States Women In Need, Inc. Full timeTitle of Position: LMSW/LMHC Client Care Coordinator Department: Transitional Housing Reports to: LCSW, Clinical Director Pay Rate: Starting at $69,635.02Positions reporting to this position: None FLSA Status: Exempt Purpose of the Position The role of the LMSW/LMHC Client Care Coordinator within the social service team is to introduce and provide...
-
Client Care Coordinator
21 hours ago
New York, New York, United States Children's Rescue Fund Full timePrimary Function/PurposeThe Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. The Client Care Coordinator will enhance existing services to include a thorough assessment of clients' long-term goals at intake, and collaborate with the case management staff to set...
-
Client Care Coordinator
3 days ago
New York, New York, United States The Animal Cardiology Center Full time $20 - $23Who We Are:The Animal Cardiology Center (TACC) is seeking a Client Care Coordinator to join our thriving specialty practice in Brooklyn's DUMBO neighborhood. We are a state-of-the-art, cardiology specific practice with a dynamic and rewarding culture and a focus on employee wellness that opened in January 2023. The Client Care Coordinator is the first and...
-
Care Coordinator- Care Coordination
3 days ago
New York, New York, United States Comunilife Inc Full time $50,000 - $55,000Job Details Job Location: Bronx, NY 10457 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $50, $55,000.00 Salary Travel Percentage: Up to 50% Job Shift: Day Job Category: Nonprofit - Social ServicesComunilife Inc. is looking for experienced Care Coordinators to join it Care Coordination Team. The Care Coordinator is responsible for...
-
Client Care Coordinator
2 weeks ago
New York, New York, United States Project Hospitality Full time $19 - $20Job Details Job Location: Short Term Housing - Staten Island, NY 10303 Position Type: Full-Time/Part-Time Education Level: High School/GED Salary Range: $ $19.50 Hourly Job Shift: DayThis is a direct care position in our transitional housing program serving persons with medical, mental illness, or substance use disorders. The Client Care Coordinator is...
-
Mfm Fellowship Director
1 week ago
New York, New York, United States Our client Full timeMontefiore Health System is the academic medical center and University Hospital for the Albert Einstein College of Medicine. It is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care. Montefiore is ranked among the top...
-
Executive Director, Client Sales
7 days ago
New York, New York, United States Hachette Book Group Full timeAbout The RoleHachette Book Group is seeking an experienced, relationship-driven Executive Director, Client Sales to lead and grow sales for our portfolio of Client Publishers. This senior leader will drive the strategic vision for Client Sales, ensuring long-term, sustainable growth in the U.S. and Canadian markets and supporting international opportunities...
-
Client Care Coordinator
2 weeks ago
New York, New York, United States HELP USA Full timeProgram: Morris | 285 East 171st Street, Bronx, NY 10457 What You'll DoDo you want to help families experiencing homelessness get their lives back on track? If so, this is the job for you As a Client Care Coordinator at one of our shelters for families with children, you'll help families in crisis with mental health, domestic violence, and substance abuse...
