Customer Service Representative

7 days ago

Lake Worth, Florida, United States Early Learning Coalition of Palm Beach County, Inc. Full time $38,000 - $96,000 per year

The Early Learning Coalition of Palm Beach County is looking for a Customer Service Representative - Bilingual Spanish to join our team

WHO WE ARE:

The Early Learning Coalition of Palm Beach County, Inc. strives to ensure that children and their families have access to high-quality, affordable early learning programs and services in our community. We are a local 501(c)(3) nonprofit organization dedicated to building a community-wide commitment to ensure every child is ready to succeed in school and life through comprehensive, high-quality early learning environments.

SUMMARY:

The Customer Service Representative is responsible for receiving a high volume of inbound calls, scheduling appointments, and providing resources to clients. Inputting accurate information into various systems and providing information about the services available. A high level of customer service is required. This position requires a candidate who is Bilingual and able to read, write and speak in English and Spanish proficiently, is required.

HOURS:

This is a full-time telecommute position, and business hours at the Palm Springs location are Monday through Thursday 8:00 am to 5:30 pm and Friday from 8:00 am to 12:00 pm. Longer hours, evenings, and weekends may be necessary on occasion.

PAY RATE: up to $18.62 per hour commensurate with experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer calls, schedule appointments, send and receive email.
  • Provide general information about available resources.
  • Assist with gathering detailed information accurately.
  • Responds to requests for information from clients/providers in a timely manner.
  • Input information into Database systems.
  • Schedule appointments using appointment setting software.
  • Enter and update files.
  • Assist with provider inquiries.

EDUCATION AND/OR EXPERIENCE:

  • High school diploma or equivalent required, Associate Degree in a related field preferred.
  • Six months related of experience in a call center or customer service environment handling high volume of calls or incoming customers.
  • Must be customer service oriented with a compassionate customer service mindset: empathetic, responsive, patient, and conscientious.
  • Possess strong verbal and written communication skills.
  • Data entry and typing skills, the ability to type swiftly and accurately.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Work with confidential customer information and treat it sensitively.

Link to full job description:

NO RECRUITERS PLEASE

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