Counter Sales Representative

2 days ago

Traverse City, Michigan, United States Exotic Automation & Supply Full time

Position Hours: 8:00 AM – 5:00 PM, Monday – Friday

General Summary
Manages daily operations of an assigned Store location, including both customer service and warehouse functions. Responsibilities include opening and closing store operations, providing in-person and phone-based customer service, processing orders and quotes, fulfilling and shipping customer orders, maintaining inventory, and ensuring the store operates efficiently according to company standards and procedures.
Store Operations & Management
  • Opens and closes the store location daily by following established checklists, including preparation of customer areas, warehouse areas, and workstations
  • Ensures all store operations are performed according to approved procedures and processes to maintain optimum customer service levels and performance standards
  • Maintains store cleanliness and professional appearance throughout business hours
  • Manages cash drawer operations and performs weekly cash deposit transactions in accordance with financial procedures
  • Maintains required job certifications by completing assigned training on schedule
Customer Service & Sales
  • Greets/assists customers promptly and professionally, in-person at the counter, over the phone and electronically.
  • Identifies and addresses customer needs by listening actively and resolving requests or problems efficiently
  • Sells products and services by recommending complementary items that benefit the customer
  • Suggests alternative products when requested items are unavailable to meet customer requirements
  • Continuously develops knowledge of products, inventory locations, customer base, and effective sales techniques
  • Participates in outbound prospecting activities by completing required monthly customer contact calls
  • Documents customer concerns and complaints according to company policy and procedure
Order Processing & Fulfillment
  • Processes customer orders accurately using the business system, from initial entry through completion
  • Prepares and submits quotes in response to customer requests (RFQs) and follows up to convert quotes into booked orders
  • Pulls stock from inventory, packages products securely, inspects for quality, and labels shipments correctly
  • Processes all required paperwork and system documentation for customer orders
  • Manufactures custom hose assemblies to customer specifications
  • Processes product returns according to RMA procedures for both cash and credit transactions
Warehouse & Inventory Management
  • Receives daily stock shipments, verifies contents, and puts away inventory in proper locations
  • Ships customer orders using appropriate carriers and schedules pickups through FedEx, UPS, and other shipping services
  • Maintains inventory accuracy by performing all required cycle counting activities
  • Monitors inventory levels and communicates replenishment needs to maintain adequate stock
Merchandising & Store Maintenance
  • Maintains current sales literature library with up-to-date product information and catalogs
  • Updates end cap displays and in-store promotional advertisements to showcase featured products and seasonal promotions
  • Ensures visual merchandising standards support sales objectives and professional store appearance
Knowledge, Skills and Abilities Required:
  • High School Diploma (required).
  • Previous customer service work experience--retail environment preferred.
  • Previous experience working on a computer--MS Office and POS/Business System preferred.
  • Valid Driver's License.

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