Retail Banking Officer

3 days ago

Arcadia, California, United States Crews Bank & Trust Full time

Crews Bank & Trust is looking for a Retail Banking Officer for the Arcadia market.  

Do you have a heart for serving the customer?  Are you a results-oriented banker with decision making experience? Have you successfully built relationships and gained new business? Do you enjoy leading a team? 

The Retail Banking Officer is essential to the success and sustainability of the branch office, serving as the strategic and operational leader responsible for driving growth, and customer satisfaction.  Provides leadership to maintain an engaged, operationally sound and high performing team dedicated to serving the bank's consumer and business customers. Effectively builds and cultivates relationships with customers, prospects and team members, and is dedicated to the vision and strategic initiatives of the Bank. Actively involved in the community, the Retail Banking Officer works on customer retention and to develop new business with deposit acquisition, lending, and referrals to other business lines.

Requirements

Responsibilities include:

  • Cultivating relationships with customers and prospects, creating an environment where they feel valued and respected
  • Represents the bank in the community and promotes business development by recognizing opportunities and regularly calling on prospects. Partners with Lending and Trust staff, when applicable, to expand customer relationships
  • Maintains comprehensive knowledge of all retail, business and electronic banking products and services. Experience and ability to function as any branch team position if needed.
  • Provides recommendations for branch growth and partners with Area President to ensure goals are aligned with overall bank initiatives; tracks statistical reporting information on branch and market trends 
  • Empowered to handle customer situations and escalated issues to resolution efficiently and effectively; ensures high levels of professionalism and service are met and exceeded.
  • May include responsibilities for Consumer and/or HELOC lending; maintains skills necessary to adhere to Bank lending policy, guidelines and practices.  Qualifies for and holds NMLS designation if applicable.
  • Provides leadership in coaching and development of employee team for overall branch success and profitability. Sets clear expectations and models desired behaviors to foster a motivated, high-performing team.
  • Possesses knowledge of regulatory compliance requirements, including BSA, CIP, Security, Fair Lending, CRA and others vital to the financial practices of the Bank.  

Minimum Requirements:

  • Associates or Bachelor's degree preferred
  • Five (5) or more years of banking with supervisory and leadership experience, and/or similar relevant work experience
  • Excellent  interpersonal and communication skills
  • Sound judgment and decision making experience
  • Results oriented, strategic thinker
  • Desire and willingness to work in a collaborative, flexible and team-oriented work environment
  • Knowledge of banking industry regulations, procedures and workflows
  • Ability to supervise, motivate and build a successful team

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Equal Opportunity Employer/Vets/Disabilities 

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