FSQA Manager

Din Tai Fung (DTF), a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Founded in 1972, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 165 locations in 13 countries worldwide. Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Din Tai Fung has 16 U.S. locations to-date, offering an upscale yet inviting cultural dining experience for everyone, for any occasion.

DIN TAI FUNG RESTAURANTS
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ob Title: Field FSQA Manager
Compensation: $112,000 - $140,000 Annual Salary
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Location:
Hybrid - Arcadia HQ and the ability to travel up to 45% within the Greater LA area to visit all store locations and suppliers.

About Us
Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.

Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.

Benefits And Perks

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Car Allowance
• Opportunities for growth; we love promoting within

About The Role
The Field FSQA Manager ensures the safety and quality of all food ingredients, recipes, and preparation processes across Din Tai Fung's North American locations. This role will be responsible for ensuring food products meet corporate and regulatory standards. Develops, reviews, and/or oversees the implementation of policies, procedures, and training programs related to food safety. Is a recognized subject matter expert in a job area typically obtained through advanced education and work experience.

Responsibilities

• Managing large projects or processes with limited oversight from the manager
• Providing coaching, conducting performance reviews, and delegating tasks to junior-level professionals.
• Conduct store visits to support recipe preparation and ensure compliance with food safety standards and corrective actions
• Conduct Supply Chain audits and corrective actions
• Collaborate with Supply Chain Team to vet new suppliers
• Investigate food safety or quality issues and determine root causes
• Implement and monitor Corrective and Preventive Actions (CAPA)
• Provide technical support for new product launches
• Prepare KPI reports and summarize findings for FSQA trends
• Support health department inspections and address non-conformities

Role Competencies:
Communicates effectively, Action oriented, Ensures accountability, Develops talent, Drives results

Job Requirements

• Bachelor's degree in Food Science, Microbiology, or a related field.
• Minimum of 5 years in food safety and quality assurance, preferably in a multi-unit food service or retail environment.
• Experience managing diverse food categories, including proteins, produce, and dry items.
• Proven ability to conduct audits and manage supplier relationships in both national and international contexts.

Certifications

• HACCP certification is required.
• ServSafe Manager certification is required.

Skills

• In-depth knowledge of U.S. and international food safety regulations and quality assurance practices.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective communication and leadership skills to work with cross-functional teams and external partners across global operations.
• Proficiency in Microsoft Office Suite and quality management software.

Preferred Requirements

• Prior experience as Health Department Inspector
• Prior experience in similar role with another chain restaurant
• Bilingual - Spanish

Essential Functions

• In-depth knowledge of U.S. and international food safety regulations and quality assurance practices.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.

Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee's eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-

Applicants must be 18 years or older.

Equal Opportunity Employer
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-