Senior Account Manager

Impact XM is looking for a Senior Account Manager (Trade Shows & Events) who thrives on building trusted client relationships, orchestrating unforgettable experiences, and leading complex event programs from vision to flawless execution. If you're a seasoned event professional who can balance strategy with detail, client service with operational excellence, and leadership with hands-on delivery—we want to meet you.What You'll DoAs a Senior Account Manager (Trade Shows & Events), you'll be the strategic partner and tactical lead for some of our most exciting corporate event programs. From executive summits and leadership conferences to sales kickoffs, product launches, and customer-facing experiences, you'll manage every touchpoint to deliver high-value, high-impact results.Key Responsibilities IncludeLeading end-to-end project management for multi-day, multi-track events—agenda design, venue sourcing, content, production, hospitality, and more.Serving as the primary client contact, building senior-level relationships, and positioning Impact XM as a trusted advisor.Translating client goals into bespoke event experiences that tell a story, build engagement, and drive business results.Partnering with internal teams (Creative, Strategy, Production, Digital, Content) to ensure seamless, brand-aligned delivery.Overseeing budgets, vendor negotiations, financial tracking, and reconciliation—targeting strong program margins.Coaching Account Managers and Coordinators, fostering collaboration, and helping grow the next generation of client service leaders.What You'll Bring4+ years' experience in an Account Manager or Senior Account Manager role within events, experiential, or agency environments.A proven track record managing large-scale corporate events (beyond just trade shows)—press conferences, brand activations, leadership meetings, global experiences.Exceptional client service skills, with the ability to anticipate needs, respond quickly, and build trust.Strong financial acumen: budget management, forecasting, and margin accountability.Excellent communication and presentation skills—you can lead a client meeting with confidence and clarity.A collaborative spirit and mentoring mindset. You know how to bring a team together and elevate others.About Impact XMImpact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people's lives and our clients' business.OUR BRAND – What We BelievePassionis Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.ABCAlways Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.We>MeCollaboration and transparent communication creates our best work.Trustis Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.Respectis Given – We understand, acknowledge, and appreciate the perspective and actions of others.Impact XM BenefitsImpact XM offers a comprehensive benefit package including competitive salaries and the opportunity for growth within our exciting industrySafety MessageWe want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site . If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact- If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.