Financial Aid Advisor

Fayetteville Technical Community College is recruiting for a new member to join our Student Services Team and now accepting applications for a full-time Financial Aid Advisor

The Financial Aid Advisor serves as a primary contact for students, parents, and college personnel with any financial aid or related questions; schedules and conducts individual and group appointments with students and/or parents; assists students and families with the completion of paper and electronic financial aid application processes, and submission of required/necessary paperwork; advises students and families regarding financial aid programs, provides good counsel, makes good professional judgments, and provides quality service; performs judgments on affirmative Satisfactory Academic Progress appeals; performs and/or coordinates the completion of various tasks involved in the production of award packages, income/asset verification, and authorizing payment with respect to all programs administered within the Financial Aid Office; to provide high level administrative support to the Assistant Director (and Director) of Financial Aid, to coordinate assigned activities with other college divisions, federal and state agencies, and other institutions; to provide Federal Direct Stafford loan counseling to students and perform other duties as assigned.

We offer a valuable benefits package that includes the following:

NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Full-time employee benefits.

Duties

Duties may include, but are not limited to, the following:

• Serve as a primary contact for students and parents with financial aid related questions.
• Advise students and families regarding financial aid programs, provide good counsel, make good professional judgments, and provide quality service.
• Maintain current knowledge and understanding of State and Federal regulations regarding financial aid and student financing and interpret those regulations effectively.
• Participate in professional development activities to stay current in regulatory matters, current trends, and industry best-practices.
• Develop professional relationships with regulatory agencies, funding providers, other on-campus departments, and other educational institutions in order to facilitate the effective processing of financial aid and the delivery of exceptional customer service.
• Review Satisfactory Academic Progress appeals and exercise judgment for positive appeals.
• Coordinate, monitor, and pro-actively troubleshoot activities and functions within the Financial Aid Office which impact the accuracy, timeliness, and effectiveness of office operations and customer service.
• Research complex problems and discrepancies in students' financial aid and/or payment records.
• Field requests and inquiries from faculty, administrative staff, and students regarding account dispositions.
• Administer financial aid award packages, input data, assign account codes, make any adjusting entries to assigned funds and accounts.
• Prepare applicable financial aid reports related to assigned area of responsibility.
• Answer questions, give advice, and coordinate with other departments and outlying locations regarding financial aid awards, activities, transactions, and related policies and procedures.
• Other duties as assigned and necessary for maintenance of timely and accurate operations and customer service.

Minimum Qualifications

• An Associate's degree from an accredited college with major course work in accounting or a closely related field; or equivalent.
• Two years of increasingly responsible general clerical experience including one year of accounting clerical or related experience.

Preferred Requirements Full or Part Time Full Time College Pay Scale Minimum starting salary $44,558 annually Number of Months 12 Employee Benefits

NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Posting Number S67-25

Posting Detail Information

EEO Statement

The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.