prepared foods lead

2 weeks ago

Imperial Beach, California, United States SunCoast Market Co-op Full time

JOB TITLE: Prepared Foods Lead

DEPARTMENT: Deli

REPORTS TO: Prepared Foods Manager

SUPERVISES: Deli clerks, as needed, in absence of the department manager

POSITION FUNCTION

Work with Prepared Foods Manager to maintain production and operations of the deli kitchen service while ensuring excellent customer service. Provides effective training, clear direction, and ongoing support to department clerks supporting mutual professional development.

ESSENTIAL FUNCTIONS:

Operations:

  • Act as Manager on Duty, as needed, in absence of the Prepared Foods Manager

  • Ensure all staff are providing World Class Customer Service

  • Engage with customers to go the extra mile to provide excellent customer service

  • Provides direction and guidance for prepared foods department / deli department

  • Provides resolutions to customer (internal and external) concerns and problems, documenting notable incidents.

  • Develop and maintain a strong product knowledge

  • Assist with training and oversight of food production

  • Delegate appropriately and ensure tasks are prioritized and followed through

  • Work with Prepared Food Manager to ensure most efficient production practices throughout the kitchen in accordance with company policies, local and State regulations and requirements

  • Maintain department safety, equipment and cleanliness

  • Perform duties and requirements as delegated by the Prepared Foods Manager

  • Understand and assist with the creation of production lists and prioritize and guide staff in production in the absence of the Prepared Foods Manager

Work with Prepared Foods Manager to:

  • Ensure sales goals are met

  • Ensure ordering and receiving is done correctly and timely

  • Ensure margin goals are met

  • Ensure pricing audits

  • Ensure excellent product selection

  • Review the needs of subcategories

QUALIFICATIONS:

  • Minimum 2 years retail supervisory or management experience, or equivalent. Coop and / or natural food experience preferred

  • Minimum 3-year kitchen and food service experience or equivalent

  • Able to work a flexible schedule to support business needs, including evenings, weekends, and holidays. Dependable attendance is required.

  • Ability to provide friendly, professional external and internal customer service in a fast-paced environment

  • Ability to calmly and professionally handle multiple demands, prioritize effectively, and problem solve within established guidelines

  • Able to respond appropriately to changes in direction or unexpected situations

  • Ability to work effectively independently as well as within a team

  • Ability to communicate well with others

  • Computer literacy required

Job Type: Full-time

Pay: $ $24.00 per hour

Expected hours: 40 per week

Work Location: In person

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