Case Manager, Business Operations

3 days ago

Bethesda, Maryland, United States Xometry Full time

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is a fast growing digital technology company that is disrupting the manufacturing industry.  We are hiring Supplier Quality Engineers at all levels to support our rapid customer growth. Do you thrive on working on the edge? Do you want to transform an industry? This job is for you if your true strength is the ability to prioritize and communicate effectively to get you through even the most demanding of situations. As a Case Manager, you will be part of a fast moving team of technical professionals who solve supply chain problems for customized parts. 

What do we do in Case Management?

Take actions to improve on time delivery, quality, and customer satisfactionTrack and monitor the progress of numerous customer orders and partner jobsProvide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updatesApply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on timeUnderstand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actionsAssess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve casesManage customer complaints that result in replacements for returned productsReport out on status, risk, and efforts to recover troubled orders and jobs

Responsibilities:

Document all case activity in central databaseLeverage company technology platforms and comply with the Quality Management SystemMonitor the integrity of supplier quality metricsInterface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfactionEffectively communicate with all key stakeholders, including suppliers, customers, and leadershipParticipate and provide input on initiatives to simplify and automate complex processesPerform all work in compliance with Xometry's quality and safety systems, policies and procedures

Qualifications:

Prior project management, supply chain, and customer service experience requiredA minimum of 3 years of related experience, preferably in manufacturing or operationsBachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferredWorking knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methodsCapable of performing root cause analysis and identifying solutions to complex problemsA self-starter, who can work independently, and can drive actions to completionStrong organizational skills and the ability to work in a dynamic environmentAble to multitask, meet deadlines and support all supplier quality field activitiesStrong communication skills (both oral and written) + ability to manage up and to the side

#LI-Remote

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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