Auto Lending Sr Specialist I

2 weeks ago

Plano, Texas, United States JPMorgan Chase Full time $60,000 - $100,000 per year

Lending and put your exceptional knowledge and understanding of auto lending products to good use by serving as our customers' chief point of contact throughout the life of the loan while the Auto Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Sr. Specialist I within the Auto Lending team, you will have the opportunity to utilize your skills in a team environment, verifying the accuracy of loan and lease documentation to meet our dealer network's contractual obligations. You will also enter and validate transaction information into the system, ensuring its accuracy to meet bank and federal requirements. Your role will involve communicating with our dealer network through inbound and outbound calls regarding contract statuses, providing a unique opportunity to grow your career while making a significant impact on our business.

Job responsibilities


• Uses independent analysis and exercises judgment to determine if applicable standards are met


• Identifies contract package irregularities, utilizes available resources for resolution and prepares packages for return to dealer for corrections


• Communicates relevant issues to the appropriate Underwriter, Dealer, Dealer Relationship Manager and escalate appropriate issues to the supervisor


• Communicate with dealers via inbound and outbound calls  

Required qualifications, capabilities and skills


• 2 years of data review, customer service and/or retail sales experience 


• Excellent communication, interpersonal and problem solving skills


• Proficient analytical skills


• Working knowledge of Microsoft Office products to include Word and Excel

Preferred qualifications, capabilities, and skills

2 years of documentation review and/or customer service 


• Auto Finance experience 


• Knowledge of lease or loan processing 

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