Manager, Business Analytics

 Job Title: Manager, Business Analytics

Department: Business Strategy & Analytics

Reports to: Director of Business Strategy & Analytics

Job Summary

The Manager of Business Analytics serves as a strategic leader within FC Cincinnati's Business Intelligence Department, responsible for overseeing analytical initiatives, managing a team of analysts, and delivering actionable insights that drive revenue growth, enhance fan experience, and support organizational decision-making. This role bridges data analytics with business strategy, translating complex data into clear recommendations for senior leadership while developing the capabilities of the analytics team. The Manager will lead cross-functional analytics projects, establish reporting standards, and foster a data-driven culture across the organization.

What You'll Do:

• Lead and mentor a team of business analysts and CRM specialists, providing guidance, professional development, and performance management
• Develop and execute the department's analytics strategy in alignment with organizational objectives and MLS/league initiatives
• Oversee the creation and maintenance of comprehensive dashboards, automated reporting systems, and KPIs across all business units
• Manage analytics projects from conception through implementation, ensuring timely delivery and measurable business impact
• Establish data governance standards, best practices, and quality assurance protocols across the organization
• Lead complex analytical initiatives including predictive modeling, pricing optimization, fan segmentation, and revenue forecasting
• Collaborate with IT and external vendors to enhance data infrastructure, tools, and integration capabilities
• Foster collaboration between BS&A and other departments to drive adoption of data-driven decision making
• Other duties as assigned

What You'll Need:

• Bachelor's degree with emphasis in economics, statistics, mathematics, computer science, or related analytical field; Master's degree a plus
• 3-5 years of experience in business analytics
• Advanced proficiency with SQL and statistical programming languages (R or Python)
• Expert knowledge of data visualization tools (Tableau preferred)
• Experience with CRM platforms (Salesforce preferred) and ticketing systems
• Strong project management skills with ability to manage multiple initiatives simultaneously

What You'll Bring:

• Excellent communication and presentation skills for technical and non-technical audiences
• Experience in sports, entertainment, or consumer-facing industries strongly preferred
• Strategic thinking with ability to translate business challenges into analytical solutions
• Strong stakeholder management and cross-functional collaboration abilities
• Deep understanding of statistical modeling, forecasting, and advanced analytics techniques
• Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
• Experience with data warehousing, ETL processes, and database management
• Knowledge of privacy regulations and data security best practices
• Ability to thrive in a fast-paced, dynamic environment with changing priorities
• Strong attention to detail and commitment to data quality

Why You'll Love FCC:

• Generous paid time off and holiday time
• Option for one work from home day per week (by department and schedule)
• Medical, Dental, Vision, Life Insurance, 401k plan with company match
• Short-Term & Long-Term Disability Insurance
• Maternity & Paternity Leave and Family Building Benefit
• Employee Assistance Program and free subscription to the Calm App
• Discount off merchandise in the FCC team store
• Community volunteer opportunities
• Professional development and Frequent team building opportunities
• Employee recognition programs and referral programs
• Opportunity for complimentary staff tickets to home FC Cincinnati matches

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters' Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community . FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club's DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal's Best Places to Work in Sports 2023, named to the Honor List as one of "75 Great Sports Companies to Call Home."; on the Business Courier's Fast 55 as one of Greater Cincinnati's fastest growing private companies; and named to The Enquirer's Top Workplaces 2024.

Learn More

TQL Stadium: learn more

Mercy Health Training Center: learn more

MLS NextPro:  learn more

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.