Customer Service Specialist I

5 hours ago

Phoenix, Arizona, United States NearU, and Affiliate Regional HVAC Branches Full time

The Customer Service Representative I is responsible for managing service requests, dispatching calls to the appropriate technicians or field staff, and conducting outbound calls to customers. This role serves as a key communication hub, ensuring timely responses, accurate scheduling, and a high level of customer satisfaction.

Key Responsibilities

Call Dispatch & Coordination

  • Dispatch service calls to technicians or field staff based on availability, urgency, and skill set
  • Monitor call queues and job status to ensure timely completion
  • Update scheduling systems and track dispatched calls for accuracy and follow-up

Outbound Customer Communication

  • Make outbound calls to confirm appointments, follow up on service requests, and provide updates
  • Contact customers regarding missed calls, service delays, or rescheduling needs
  • Conduct courtesy calls, satisfaction checks, or reminder calls as required

Customer Service & Support

  • Provide professional, courteous, and solution-oriented customer support
  • Accurately document customer interactions, notes, and outcomes in CRM or dispatch systems
  • Resolve basic customer concerns and escalate complex issues when necessary

Administrative & Coordination Duties

  • Maintain accurate customer records, schedules, and service logs
  • Communicate effectively with internal teams to ensure service expectations are met
  • Support reporting, call tracking, and performance metrics as assigned

Qualifications & Skills

  • High school diploma or equivalent (associate degree preferred)
  • 1-2 years of experience in customer service, call center, dispatch, or coordination roles preferred
  • Strong verbal communication and active listening skills
  • Ability to manage high call volumes and multitask in a fast-paced environment
  • Proficiency with phone systems, CRM software, and scheduling tools
  • Strong organizational skills and attention to detail

Key Competencies

  • Customer-focused mindset
  • Time management and prioritization
  • Problem-solving and decision-making
  • Clear and professional communication
  • Reliability and teamwork

Work Environment

  • Office-based or remote with extensive phone and computer use
  • May require flexible scheduling, including evenings or weekends, depending on business needs

Compensation & Benefits

  • Competitive hourly wage or salary
  • Benefits package including [health insurance, PTO, retirement plan, etc.

  • Technical Customer Support Specialist I

    5 days ago

    Phoenix, Arizona, United States Revinate Full time

    Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate's Direct Booking Platform helps capture, convert and retain guests...

  • Bilingual Customer Service Specialist

    27 minutes ago

    Phoenix, Arizona, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Onsite Release of Information Specialist I

    5 hours ago

    Phoenix, Arizona, United States Verisma Systems Inc Full time

    Onsite Release of Information Specialist I (ROIS I)Summary of Position:The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position is based out of a client site, in...

  • Water Customer Services Supervisor I

    3 hours ago

    Phoenix, Arizona, United States City of Phoenix Full time

    Job ID60503Job CategoryManagementFull/Part TimeFull-TimeRegular/TemporaryRegularABOUT THIS POSITIONPhoenix Water Services provides water and wastewater services in an area of approximately 540 square miles and for a population of approximately 1,500,000. This is accomplished through the hard work of nearly 1,500 employees, who carefully manage our major...

  • Customer Service Specialist

    3 hours ago

    Phoenix, Arizona, United States PandoLogic Full time

    Tessenderlo Kerley, Inc. is a company of diverse businesses unified by shared values and vision. We serve the agriculture, mining, industrial and water reclamation markets with a broad range of products and technologies, worldwide. Serving these customers well is a passion and a commitment-one that the people of Tessenderlo Kerley find rewarding, empowering...

  • Store Customer Service Specialist

    36 minutes ago

    Phoenix, Arizona, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Specialist Sr

    5 hours ago

    Phoenix, Arizona, United States Arizona State University Full time

    Job Profile:Student Support Specialist 2Job Family:Student Support ServicesTime Type:Full timeMax Pay – Depends on experience:$55,000.00 USD AnnualApply before 11:59 PM Arizona time the day before the posted End Date.Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent...

  • Program Specialist I

    4 hours ago

    Phoenix, Arizona, United States Allegis Global Solutions Full time

    Company Description Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful...

  • Program Specialist I

    2 hours ago

    Phoenix, Arizona, United States Allegis Global Solutions Full time

    Company Description Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful...

  • Customer Service Representative I

    29 minutes ago

    Phoenix, Arizona, United States CorVel Corporation Full time

    The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.This is a remote position. Candidates must reside locally to Phoenix, AZ.This role requires internet upload and download...