Dealer Relationship Manager

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You

The Difference You Make:
The Sr. Specialist, Dealer Sales is are the frontline ambassador for Santander's auto finance business, responsible for developing and strengthening strategic relationships with dealership partners in their assigned territory. The Sr. Specialist serves as a trusted advisor, guiding dealers on our products, programs, and policies while ensuring compliance with company standards. By managing dealer accounts, facilitating the loan process, and delivering best-in-class customer service, the Sr. Specialist, Dealer Sales plays a critical role in driving sales performance, enhancing partner satisfaction, and aligning dealership success with Santander's broader business objectives.
 

• Serve as the primary point of contact for all dealer relationships within the designated market area.

• Align Santander's products and solutions with dealership needs to drive impactful results.

• Establish and cultivate relationships with all dealership personnel to support growth targets and Santander Consumer initiatives.

• Analyze and review all territory reporting to identify business opportunities by dealer and to prepare visit or call objectives.

• Identify new dealer prospects to grow Santander's market presence.

• Engage dealers consistently around the dealer management framework to manage risk effectively, foster sustainable growth and support long-term profitability.

• Deliver exceptional customer service and tailored solutions to dealers through engagement and collaboration with internal partners.

• Serve as a key resource by educating dealers and internal teams on Santander's programs and initiatives.

• Share market expertise and offer feedback to inform strategy and enhance performance.

• Manage contract pipeline to provide operational support.

• Translate field observations and approval outcomes into actionable insights for internal partners to inform pricing and strategy.

• Establish floorplan targets and coordinate meetings with Dealer Principals and Dealer Lending partners.

• Manage and maintain vendor and contact information of all dealerships within the assigned territory.

• Actively promote and support all digital offerings.

• Actively monitor aged liens and outstanding monies owed to deliver profitable outcomes and support internal partners.

• Negotiate impound fees to assist in recouping revenue and support internal partners.

• Communicate legal demands to Dealer Principals as needed.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an outside sales position that requires the specialist to reside within the assigned sales territory in the state of Rhode Island, to meet business needs, effectively service clients, meet with prospects and attend in-person meetings and events. – Required. 

Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.

3+ Years of Sales, Client Relations, Account Management, and/or Relationship Management - Required.

Experience with auto consumer lending data. – Preferred.

• Demonstrable ability to communicate, present and influence key stakeholders as appropriate.

• Proven ability to build strong relationships through outbound calls and in person dealer visits.

• Ability to manage time effectively and prioritize multiple tasks.

• Demonstrates a commitment to delivering exceptional customer service in every interaction.

• Excellent written and verbal communication and negotiation skills.

• Strong presentation and public speaking skills.

• Strong problem-solving skills.

• Ability to maintain confidentiality.

• Ability to resolve disputes to a level that satisfies all parties.

• Flexibility to manage a territory and local travel up to 80% of the time with the occasional overnight, as required.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Minimum:

Maximum:

Link to Santander Benefits:

Santander Benefits Santander OnGoing/NH eGuide )

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.