Room Attendant

2 weeks ago

Honolulu, Hawaii, United States Koa Maintenance & Cleaning Full time $36,000 - $42,000 per year

Room Attendant

Position Summary

The Room Attendant is responsible for maintaining a clean, sanitary, comfortable, and inviting environment in all guest rooms and assigned areas. This position plays a key role in creating a positive guest experience by ensuring rooms are cleaned to the highest standards and ready for guest occupancy on time.

Key Responsibilities

Guest Room Cleaning & Preparation

  • Clean guest rooms, bathrooms, corridors, and service areas according to hotel and brand standards.
  • Make beds, change linens, dust furniture, vacuum carpets, and clean floors.
  • Replenish amenities, towels, and supplies in guest rooms.
  • Empty trash, replace liners, and ensure proper disposal of waste and recyclables.
  • Report any maintenance issues, damages, or missing items to the Supervisor immediately.

Guest Interaction & Service

  • Greet guests courteously and respond promptly to their requests.
  • Maintain guest privacy and confidentiality at all times.
  • Deliver extra amenities and supplies upon request, following hotel procedures.
  • Handle guest property with care and report any lost-and-found items according to policy.

Safety & Compliance

  • Follow all safety and sanitation policies including proper use of cleaning chemicals, PPE, and equipment.
  • Comply with OSHA, hotel, and departmental safety standards.
  • Report any hazards, accidents, or incidents to the Supervisor or Manager immediately.
  • Use wet floor signs and other safety indicators when performing cleaning duties.

Teamwork & Communication

  • Work cooperatively with housekeeping and maintenance teams to ensure smooth operations.
  • Attend daily briefings and participate in ongoing training programs.
  • Follow shift assignments, checklists, and cleaning schedules provided by the Supervisor.
  • Assist co-workers and support team efforts to meet daily cleaning goals.

Qualifications

  • Previous experience in housekeeping or janitorial work preferred but not required (training provided).
  • Ability to work independently with attention to detail and efficiency.
  • Good communication and customer service skills.
  • Ability to maintain a positive attitude in a fast-paced environment.
  • Must be available to work weekends, holidays, and variable shifts.

Physical Requirements

  • Ability to lift, push, and pull up to 30 lbs.
  • Frequent bending, kneeling, and stretching.
  • Able to stand and walk for extended periods during an 8-hour shift.
  • Comfortable working with cleaning chemicals and equipment.

Core Competencies

  • Reliability & Punctuality
  • Attention to Detail
  • Teamwork
  • Safety Awareness
  • Guest Service
  • Professionalism

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