Facilities Services Coordinator

1 week ago

Birmingham, Alabama, United States The Millennium Group Full time $40,000 - $70,000 per year

Now is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Facilities Services Coordinator

Summary: Responsible for providing general Corporate Real Estate (CRE) facilities services, ensuring smooth day-to-day operations, effective vendor management, and high levels of customer satisfaction. Serves as the primary liaison between internal customers, vendors, landlords, and facilities technicians.

Key Responsibilities:

  • Provide overall CRE facilities support, including continuous monitoring of assigned locations.
  • Respond promptly to facilities inquiries and complaints, assess issues, and implement corrective actions.
  • Create, assign, and follow up on work orders to ensure completion and customer satisfaction.
  • Coordinate vendor relationships, including onboarding, training on work order and billing procedures, and performance management.
  • Review and process vendor invoices for accuracy and proper coding.
  • Maintain strong relationships with customers, conduct site visits, and serve as liaison among vendors, technicians, and clients.
  • Communicate regularly with customers, landlords, and vendors to resolve issues and provide status updates.
  • Ensure adherence to company policies, procedures, and compliance standards, including all applicable laws and regulations.
  • Handle multiple priorities with strong organizational and time-management skills.
  • Maintain confidentiality and demonstrate professionalism and ethical behavior.
  • Perform additional tasks as assigned.

Qualifications:

  • High school diploma or equivalent (GED) required.
  • 2–5 years of experience in mail/print or office/facilities services preferred.
  • 1–3 years of experience using Microsoft Office (Word, Excel, Outlook).
  • Prior experience with work order systems and facilities/property management required.
  • Valid driver's license.
  • Excellent verbal and written communication skills.
  • Strong customer service mindset and "can-do" attitude.
  • Ability to work independently and collaboratively in a team environment.
  • Exceptional attention to detail and ability to handle multiple functional tasks effectively.

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