Sales Solution Specialist

16 hours ago

Austin, Texas, United States Signpost Full time

About the Role
We are seeking a
Sales Solution Specialist
to play a hybrid role at the intersection of Sales, Onboarding, and Customer Success. This role is critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success.

Key Responsibilities

  • Customer Acquisition & Growth

  • Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads.

  • Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals.

  • Onboarding & Implementation (First 90 Days)

  • Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time.

  • Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources.
  • Ensure smooth activation and that usage milestones are met in the first 90 days.

  • Customer Retention & Expansion (Early Lifecycle)

  • Proactively manage customer relationships during the early stage, resolving issues and driving adoption.

  • Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle.
  • Serve as a support contact for non-managed accounts beyond 90 days.

  • Collaboration & Handoff

  • Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days.

  • Collaborate with Marketing teams to refine inbound and overall lead processes.
  • Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery.

What Success Looks Like

  • Customers are fully activated and realizing value within 90 days.
  • Retention and expansion goals in the early customer lifecycle are consistently achieved.
  • Net-new acquisition targets are met, with a strong emphasis on inbound and partnership channels.
  • Reduced clawbacks and churn due to smooth handoffs and strong early adoption.

Qualifications

  • 2-4 years of experience in Sales, Customer Success, or Solutions Consulting (SaaS or tech preferred).
  • Proven ability to manage both customer acquisition and early-stage onboarding/implementation.
  • Strong consultative skills with the ability to uncover customer needs and align solutions.
  • Excellent communication and relationship management skills.
  • Comfortable working cross-functionally with Marketing, Product, and Engineering.
  • High energy, proactive, and adaptable in a fast-paced environment.

Why Join Us

  • Be part of a redefined Sales and Customer Experience model where your success is directly tied to customer outcomes.
  • Help shape how we onboard and support customers in their most critical first 90 days.
  • Opportunity to work closely with Product, Engineering, and Marketing teams, driving innovation and growth.
  • Join a high-growth company on track to provide SMBs with a Communications and Back-Office solution, simplifying their lives at every opportunity

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