Digital Experience Manager

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast and Mid-Atlantic. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer's needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary: 

We are seeking a strategic and detail-oriented Digital Experience Manager to play a pivotal role in shaping and enhancing our customers' journey across digital platforms, ensuring seamless interactions across all touchpoints. You will work closely with cross-functional teams to design, implement, and optimize digital experiences that delight our customers, drive engagement, and promote brand loyalty. This is an exciting opportunity for someone who is customer-centric, data-driven, and eager to make a significant impact on our business.

Reporting to the Director of User Experience, this role will collaborate with the Marketing Strategy and IT teams to develop and execute a comprehensive digital customer experience strategy that aligns with business objectives.  The Digital Experience Manager will lead UX design initiatives to create intuitive and visually appealing digital interfaces that enhance the overall customer experience.

The responsibilities of the position include, but are not limited to:

• Coordinating cross-functional digital initiatives focused on improving user experience and ensuring our digital platforms effectively serve customers and stakeholders in the competitive logistics marketplace
• Overseeing the entire UX design process, including user research, wireframing, prototyping, and usability testing. Ensure projects are completed on time and within scope
• Conducting user research, collaborating with cross-functional teams like IT, sales, engineering and operations to ensure project execution remains on track and connected to overarching business goals
• Supporting marketing strategy in the campaign development process to optimize the user experience across all customer facing digital properties
• Managing the developmental priorities of our web properties across 4 sites , careers, PyleNow and MyPyle) and responsible for prioritization of web development working alongside of internal IT developers as well external web development resources
• Analyzing and reporting on site performance, API and deep link connections
• Creating design specifications for web service APIs in collaboration with technical teams
• Evaluating API modification requests and work with developers to implement enhancements
• Providing support to web service API end-users and maintain documentation
• Ensuring the website has accurate and current domain and hosting information to prevent potential downtimes
• Evaluating and recommending new digital tools and platforms
• Managing relationships with any new third-party service providers added post recommendation
• Coordinating with vendors on service issues and upgrades
• Managing licenses and subscriptions for user experience related digital tools

To be qualified for this position, you must possess the following:

• Bachelor's degree in Digital Marketing, User Experience Design, Computer Science, or related field
• 5+ years of experience in digital experience management, UX design, or related roles
• Proven track record of managing multiple web properties and digital platforms simultaneously
• Strong understanding of UX/UI design principles, methodologies, and best practices
• Experience with user research methods, including user testing, surveys, and analytics interpretation
• Proficiency with design and prototyping tools (e.g., Balsamiq, Figma, Adobe XD)
• Working knowledge of web analytics platforms (e.g., Google Analytics, Adobe Analytics)
• Demonstrated experience with API documentation and specifications
• Strong project management skills with ability to prioritize competing demands and manage multiple projects simultaneously
• Experience collaborating with cross-functional teams including IT, Marketing, Sales, and Operations
• Excellent communication and presentation skills with ability to articulate design decisions to both technical and non-technical stakeholders
• Understanding of web development technologies (HTML, CSS, JavaScript) and how they impact UX
• Experience managing vendor relationships and third-party service providers

The following skillsets are preferred:

• Experience in the logistics, transportation, or supply chain industry
• Certification in UX design (e.g., Google, Nielsen Norman Group, UXPA)
• Familiarity with accessibility standards (WCAG) and inclusive design principles
• Knowledge of SEO best practices and their impact on user experience
• Experience with customer journey mapping and service design
• Proficiency with content management systems (CMS) and digital asset management platforms
• Experience with data visualization tools (e.g., Tableau, Power BI)

For a full job description associated with this posting, please contact A. Duie Pyle's Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.