Senior Project Manager

Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.

Student Experience is a cross-functional team within the Student Success Center (SSC) dedicated to enhancing every student interaction after lead generation. The Student Experience team collaborates with key stakeholders to develop omni-channel engagement strategies that blend automation with agent-led support, deliver functional training for all student-facing roles, implement scalable tech enablement solutions, and drive performance and insights through a partner-centric approach.

Job Summary

The Senior Project Manager – SSC will lead the successful execution of critical initiatives, process improvement, and partner with leaders on change management within the Student Success Center (SSC). This role will serve as a trusted partner to SSC and cross functional leaders to drive transformation.  As the SSC continues to evolve its operating model, this role will play a critical part in aligning strategic priorities with execution, managing cross-team collaboration, and ensuring projects are delivered with excellence. The SPM will help establish structure where needed, provide visibility to stakeholders, and remove friction so SSC teams can focus on delivering impact.

Key Duties and Responsibilities

Project Management

• Lead the end-to-end execution and communication of complex, multi-stakeholder projects that span strategy, operations, analytics, marketing, and frontline teams.
• Translate strategic initiatives into actionable project plans, timelines, and milestones in collaboration with senior leadership.
• Coordinate cross-functional work, ensuring alignment on goals, accountability, and deliverables.
• Support intake, prioritization, and resource planning across a range of initiatives and business needs.
• Anticipate roadblocks and dependencies for meeting project outcomes and leverage subject matter expertise to make recommendations, escalating where appropriate.

Governance & Documentation

• Support the evolution of the SSC project management office as projects and the team grow.
• Contribute to and document developing project management processes and operating rhythms across SSC, with recommendations for scalable solutions (anticipating growth).
• Operate with flexibility and responsiveness in a fast-evolving environment where priorities may shift.
• Develop and maintain an SSC PM playbook, documenting improvements within the function over time.

Reporting

• Manage documentation, issue resolution, reporting, and communication cadences that support stakeholder trust and transparency.
• Prepare clear, concise presentations to communicate progress and recommendations to senior stakeholders.

Additional Position Responsibilities

• Perform in accordance with Risepoint policies.
• Perform other duties as assigned.

QUALIFICATIONS

Bachelor's Degree (with preference in Business/Workforce/Operations Management, Statistics, Economics/Finance or related fields)

Minimum of 4 years' project management experience in complex work environments (projects with multiple stakeholder groups).

Licenses & Certifications

PMP, ScrumMaster or equivalent

Skills/Knowledge/Abilities

PM Tools (Wrike, Workfront, Asana)

Communication Skills (Oral & Written)

Microsoft Office Suite

Presentation Skills

Risepoint is an equal opportunity employer.  We celebrate diversity and are committed to creating an equitable environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other characteristic protected by applicable state or federal laws

Risepoint offers the following comprehensive benefits:

• 18 days PTO + Winter Shutdown 
• 12 designated holidays + 1 floating holiday 
• Medical – four options  
• Dental 
• Vision 
• Life & Disability (company paid) 
• Flexible Spending Account & Health Savings Account 
• Retirement plan with company match 
• Maternity / Paternity / Parental Leave (company paid) 
• Volunteer Time Off 

Supplemental Benefits:

• Wellness program
• Alternative medicine options
• Pet discounts
• Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

• Continuous Professional and Leadership Development Programs 
• Tuition Reimbursement for employees and their dependents 
• Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.