Assistant General Manager

Join the revolution at Parker Hospitality, home to The Hampton Social, The Bassment, Costera Cocina Tulum, and Nisos Prime.

At Parker Hospitality, we're on the lookout for dynamic and vibrant individuals – people with a zest for innovation and a passion for hospitality to bring our unique vision to life.

We're not just a team, we're trendsetters reimagining the guest experience. Here, innovation isn't just a buzzword, it's our blueprint. Elevate your career at a company where each shift is a showcase, and each interaction, a step forward.

Exciting, right? Join our team

Job Summary

The Assistant General Manager supports the General Manager in overseeing the daily operations of the restaurant and bar. This role involves supervising staff, assisting in delivering exceptional guest experiences, maintaining service standards, and contributing to profitability and operational excellence. The AGM works closely with the General Manager to uphold brand standards, ensure compliance with regulations, and foster a culture of hospitality, teamwork, and continuous improvement. This position serves as a key leader, stepping into operational and managerial responsibilities in the General Manager's absence.

Responsibilities

Operational Management

• Assists management of venue operations, ensuring high standards food/beverage standards, safety compliance, etc.
• Oversee inventory accuracy, service efficiency, and adherence to company operational standards.
• Step into operational leadership roles in the General Manager's absence.

Team & Leadership Development

• Support recruitment, training, and retention of team members aligned with company values.
• Provide direction, coaching, and feedback to staff, fostering a positive and productive work environment.
• Facilitate training sessions on service excellence and reinforce safety protocols.

Financial Management

• Assist General Manager with budgeting, forecasting, and analyzing P&L reports to identify growth opportunities.
• Contribute to cost management by optimizing inventory and labor scheduling.
• Implement operational strategies to increase revenue and manage expenses.

Guest Engagement

• Act as a visible presence on the floor, ensuring guest satisfaction and promptly addressing concerns.
• Gather & respond to guest feedback, fostering relationships w/ regular guests.

Safety Compliance

• Ensure team compliance with health, safety, and labor regulations, maintaining accurate records and certifications.
• Train staff on responsible alcohol service and reinforce safety standards across all operations.

Supervision Responsibilities

FOH Oversight: Directly support the supervision of Assistant Managers, Servers, Bartenders, Hosts, and Support Staff Also, ensure service efficiency, guest satisfaction, and adherence to company policies during operations.

BOH Oversight: Collaborate w/ kitchen team to maintain smooth operational flow and uphold food safety standards.

Additional Responsibilities

• Assist in shift scheduling to ensure balanced coverage and smooth operations during peak hours.
• Monitor team performance, conduct evaluations, and provide feedback to uphold expectations & company policies.

Qualifications

• Bachelor's degree in Hospitality, Business, or a related field preferred.
• Minimum 3 years of experience in upscale, full-service restaurant management.
• Demonstrated leadership skills with the ability to motivate and develop a team.
• Strong customer service orientation and basic financial management knowledge.
• Proficiency in restaurant management software, POS systems, and operational tools.

Other Rules/Requirements

• Flexibility to work nights, weekends, and holidays.
• Scheduled hours are generally 50 hours per week, but can vary depending on business needs.
• Physical ability to stand & walk the majority of shift, lift up to 30 lbs, and perform consistently in fast-paced setting.
• Food safety and alcohol service certications (e.g., ServSafe, TIPS).

Compensation and Benefits

• Health, dental, and vision insurance
• Competitive base salary with quarterly performance-based bonuses
• Company paid Life Insurance
• Employee Assistance Program
• Paid Parental Leave
• Weekly Pay
• Annual Merit Increase

Salary Range 75k-85k DOE

Parker Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law.