ServiceNow SME

2 days ago

Tampa, Florida, United States RedSky Full time


RedSky is seeking a highly skilled ServiceNow Systems Engineer to support the development, testing, and production of ServiceNow environments for a large, mission-driven Information Technology Program. This position is based in Tampa, FL, and offers the opportunity to deliver enterprise-level ServiceNow solutions in support of a high-impact federal customer.
Key Duties and Responsibilities
  • Perform ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades, and technical implementation.
  • Implement solutions in a Linux environment and manage ServiceNow integrations with external systems.
  • Support IT Operations Management (ITOM) and IT Asset Management (ITAM) applications, including discovery, asset management, service mapping, and event management.
  • Monitor and maintain system stability, analyze and address potential risks to prevent service interruptions.
  • Implement, optimize, and maintain relational databases such as MariaDB.
  • Configure and maintain ServiceNow Strategic Portfolio Management (SPM) modules, delivering expertise in Agile development, project, portfolio, demand, and resource management.
  • Develop dashboards, KPIs, and reports to provide visibility into IT portfolio and service performance.
  • Collaborate with the Continual Service Improvement (CSI) lead to evaluate new initiatives and implement advanced ITSM processes.
  • Apply best practices from ITIL, Agile, and PMBOK frameworks in enterprise IT service delivery.
  • Maintain strong customer relationships and support lifecycle management of IT hardware across the enterprise.
  • Provide end user support and training on ServiceNow modules and best practices.
  • Configure ServiceNow application fields, forms, views, notifications, roles, and access controls.
  • Modify and customize core applications, such as Incident, Problem, Change, Requests, and Service Catalog.
  • Offer consistent, regular attendance and perform related duties as assigned.
Desired Qualifications
  • ServiceNow ITSM Implementer certification (preferred)
  • Experience with JavaScript, HTML, and CSS
  • Knowledge of incident, problem, change, request, and knowledge management
  • Hands-on experience with ServiceNow scripting (HTML, CSS, Angular JS, Jelly scripts, RESTful APIs)
  • Skilled in best-practice engineering methods
Required Education and Certifications
  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • Minimum 5 years of relevant professional experience
  • 3–5 years of specific experience as a ServiceNow Systems Engineer
  • ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer
  • ITIL v4 Foundation Certification
  • Applicable DoD 8140 or DoD 8570 certification

Security Clearance Requirement
  • Must possess an active Secret security clearance (TS/SCI eligibility preferred).
Travel Requirement
  • Up to 10% travel annually, including support for OCONUS (Outside Continental U.S.) locations as required.

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