Senior Change

2 days ago


Tampa, United States General Dynamics Information Technology Full time

Check out this great opportunity to join one of GDIT’s longest standing and continuously growing programs The US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a program supporting DoD intelligence information sharing regarding current and emerging global threats to mission and coalition partners. With an internationally dispersed team supporting each combatant command, the US BICES-X team directly supports the war fighter and their missions. We are seeking a driven professional with a passion for solving real world issues on a cross-functional team to join our Change Management team– please read belowResponsibilities:Provides change management support to assigned projects.Analyzes and processes complex engineering change requests (CRs) to determine the impact on the overall system.Ensures change control and configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates.Assists with the improvement of change management processes and ServiceNow workflows based on program requirements.Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding change and configuration management procedures.Develops process documentation and knowledge articles to assist colleagues with understanding of change managementServes as local Subject Matter Expert (SME) for Change Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office.Provides guidance and attends and participates in weekly Technical Review Board and Change Advisory Board (TRB/CAB) meetings.Processes service request and change request tickets using ServiceNow or similar ticketing tool including requests to change the authorized product list (APL) and update the configuration management database (CMDB)Completes Change and Configuration Management audits for ServiceNow ticket actionsBuilds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow.Updates existing configuration databases.Ensure all internal change management and configuration management processes and procedures have been followed.Participates in special projects as requiredRequired Qualifications:5+ years of IT Change Management experience required.Must possess a SECRET Security Clearance.ITIL V4 Foundation or possess equivalent higher certifications.BA/BS or equivalent experienceUtilization of ITSM tool, ServiceNow, SCSM, or remedy.Preferred Qualifications:ServiceNow knowledge including:Operating as fulfillerChange, Asset and CMDB modelsDesigning workflows and processesIdeal candidate will have experience in:Utilizing Tableau, JIRA SCSM, Access or other tools used to manage and control daily work and process improvement initiatives.Using Pivot tables in ExcelExperience tracking and reporting on the progress of change requestsExperience facilitating technical exchange meetings and approval of change requestsKnowledge and demonstrated understanding of best practices for maintaining comprehensive and accurate documentation



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