Copy of Manager, IM

2 days ago

Remote, Oregon, United States ParentSquare Full time
Who We're Looking For:

As the first point of contact, post-sale, our Implementation team sets the tone for our customer experience. We are searching for a dynamic Manager, Implementation to lead a team focused on providing our newest customers a delightful and seamless implementation process. These Implementation Managers will work to ensure each customer has a  successful onboarding journey. You'll provide guidance, oversight and training to help us scale our Implementation process as well as achieve our Implementation KPI's. 

Most importantly, you're someone who shares in our passion for improving the lives of students through communication. 

This role will include:
  • Hiring, training, motivating and coaching Implementation Managers as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
  • Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results.
  • Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
  • Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
  • Maintaining exceptional customer satisfaction while completing timely and accurate data integration, system configuration and initial training
  • Organize and oversee team training needs in collaboration with engineering and the Directors of Implementation and Support
  • Troubleshoot, oversee and support/escalate issues in the implementation process in order to find a timely and correct solution 
  • Maintaining up-to-date internal resources as needed for the Implementation team
  • Providing backup support for our customer support desk during our high volume periods
Our ideal candidate will have the following:
  • 2+ years of experience managing or leading a team of 5 or more. 
  • 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
  • Bachelor's degree (or higher) from an accredited college or university preferred 
  • Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
  • Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
  • Familiarity with SFTP and API for the purpose of collecting data.
  • Excellent communication skills (written, verbal, presentation and interpersonal)
  • Strong work ethic and ability to work effectively both independently and in a collaborative team environment.
The perks of working for us are great 

You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide:

  • Employer-paid health insurance (including dependent coverage)
  • An employer-matched 401K retirement savings program from day 1 
  • Paid Parental Leave
  • Stock options
  • Health + wellness reimbursements
  • PTO that increases each year
  • 16 paid holidays, including your birthday 

As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The salary range for this role will be $90,000 to $115,000, DOE.

  • Senior Web Copy Manager

    1 week ago

    Remote, Oregon, United States US Ghost Adventures Full time

    Department: Marketing Reports to: Director of Marketing / Assistant Director of Marketing Location: Remote / Hybrid Company: US Ghost AdventuresAbout UsUS Ghost Adventures is a national leader in haunted tourism, storytelling, and historic attractions. We bring history and mystery to life through immersive ghost tours, overnight stays, and interactive...

  • Copy Editing Fellow

    1 day ago

    Remote, Oregon, United States Hola Cultura Full time

    Editorial Fellow DescriptionAbout UsHola Cultura is a vibrant, multifaceted nonprofit based in Washington, D.C., that celebrates the culture and contributions of Latinos in society today. We produce independent media coverage of Latino arts and culture, conduct original research and host events that showcase our diverse community. Through this work, we lift...

  • Copy of Advisor Experience Manager

    3 days ago

    Remote, Oregon, United States Farther Full time

    Company DescriptionFarther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience.Farther's founders are leaders and innovators from the private wealth industry who possess a unique blend of traditional wealth management, fintech, and technology production...

  • National Account Manager

    6 days ago

    Remote, Oregon, United States Installation Made Easy, Inc Full time

    Position Title: National Account Manager - CanadaDepartment: OperationsLocation: Remote - Canada Reports To: Senior Director of OperationsInstallation Made Easy ("IME") provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME...

  • Retail Accounts Manager

    2 days ago

    Remote, Oregon, United States Installation Made Easy, Inc Full time

    Position Title: Retail Accounts ManagerDepartment: Program DevelopmentLocation: RemoteReports To: Director - Retail AccountsInstallation Made Easy ("IME") provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management...

  • Social Media Manager

    7 days ago

    Remote, Oregon, United States Second Talent Full time

    Title: Social Media ManagerResponsibilities: - Guide the ideation and creative direction of our social accounts- Daily postings on TikTok/IG/YT Shorts- Manage a network of creators- Produce viral hits (1M+) every monthRequirements: - Experience making viral videos (1M+)- English only- Strong taste in editing, copy, hooks, pacingWhat I'm looking to see: -...

  • Mainframe Infra Engineer

    5 days ago

    Remote, Oregon, United States Cloud Rack Systems Inc Full time

    Job Description: 5-7 years of profile will work.What are the top 3 skills required for this role?hands on experience in mainframe infrastructure engineering,Knowledge of z/OS architectures and z/OS internalsKnowledge of the zSecure tool and its is own language, Carla, for customization a plusKnowledge of IBM Mainframe System - JCL, CICS, SQL, z/OS, D82, IMS,...

  • Digital Performance Marketing Manager

    2 days ago

    Remote, Oregon, United States Parento Full time

    About ParentoParento is the first provider for paid parental leave, distributing the first and only paid parental leave insurance and parental support program. Our holistic program enables companies to offer paid maternity and paternity leave to all employees.Designed to support working parents while alleviating HR's workload, Parento's white glove leave...

  • Lifecycle Copywriter

    1 week ago

    Remote, Oregon, United States HOUSE OF SURF-MIZATA Full time

    About Us is a regenerative resort on a mission to help others give their gifts at the highest level. Located in a remote Mayan fishing village on the Pacific coast of El Salvador, our flagship property, Mizata by Antiresort, offers a sanctuary for self-actualization, transformation, and world-class adventure. We've been recognized by The New York Times as...

  • Account Manager

    7 days ago

    Remote, Oregon, United States DragonflyWins Full time

    DragonflyWins is hiring DragonflyWins, LLC is growing and we are looking for an Account Manager to join our dynamic (and fun) HQ team.The Role... Average of 20-25 hours per week virtual/remote work location 10-15% travel for conferences and customer/consultant meetings Flexible work hours assuming availability for concalls during business hours Occasional...