Hotel Front Desk Agent

6 days ago

Columbus, Ohio, United States Embassy Suites Columbus, OH Full time $25,000 - $40,000 per year

Weekends a MUST. Also, must be able to put your phone down.

And one more thing, I keep interviewing people who say they are doing multiple tasks at other properties, like maintenance or breakfast or housekeeping during their front desk shift. We don't ask our Front Desk staff to do that. This is for a Front Desk position only.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career.

Primary Responsibilities

  • Greet guests and perform check-in/out procedures

  • Follow all cash and credit card procedures required by hotel and brand standard

  • Check house count to determine the rooms available for the day

  • Review credit limit exception report & gets additional approval if necessary

  • Check expected departures for today & clears checkouts or extends stays after check out time

  • Update housekeeping room status when received from housekeeping

  • Balance departments from daily activity report at the end of shift

  • Performs cashier shift change when cash is in balance

  • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them

  • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations

  • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met


• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

  • Ability and flexibility to work various shifts including evenings, weekends, and holidays

Education/Experience

  • High School diploma or GED preferred

  • One year hospitality experience required

  • Customer service experience required

  • Experience handling cash and credit card procedures

  • Attention to detail

  • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.

  • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Hotel Front Desk

    2 days ago

    Columbus, Ohio, United States Sonesta Full time

    Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Part-Time Front Desk Agent – Polaris

    1 week ago

    Columbus, Ohio, United States Candlewood Suites Full time $28,000 - $35,000 per year

    Job Title: Part-Time Front Desk Agent – Candlewood Suites PolarisLocation: Polaris Parkway, Columbus, OHSchedule:Saturday: 1st Shift (7:00 AM – 3:00 PM)Wednesday: Rotating 1st or 2nd Shift (7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM)About UsCandlewood Suites Polaris is a 122-suite hotel conveniently located on Polaris Parkway, just minutes north of...

  • Hotel Front Desk Agent, full-time

    1 day ago

    Columbus, Ohio, United States Spring Hill Suites Full time

    Job Title: Full-Time Front Desk AssociateAbout Us:At Concord Hospitality, we pride ourselves on creating exceptional guest experiences and fostering a positive work environment. As a company built on the Cornerstones of Quality, Integrity, Community, Profitability, and Fun, we are dedicated to nurturing our associates and offering a supportive and rewarding...

  • Front Desk Agent

    1 week ago

    Columbus, Ohio, United States Innvite Hospitality Full time $25,000 - $40,000 per year

    The Holiday Inn Express Obetz is searching for Front Desk Associates as we ramp up towards the busy tourist season. We are searching for people to work the 7:00am-3:00pm, 3:00pm to 11:00pm and 11:00pm to 7:00am.Full and part time opportunities are available. This position is eligible for Health Insurance, Vacation, Employee Discounted Hotel Rooms, and Sign...

  • Front Desk Agent

    6 hours ago

    Columbus, Ohio, United States Holiday Inn Express & Suites (Worthington) Full time

    What is the job?The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in...

  • Front Desk Agent

    1 week ago

    Columbus, Ohio, United States Hospitality Specialists Full time $15,000 - $20,000 per year

    Job Details Homewood by Hilton - Columbus - Columbus, OH $15.00 Department: Front OfficeSupervisor Title: Front Office Manager; Assistant General Manager; General Manager Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout...

  • Front Desk Clerk

    2 days ago

    Columbus, Ohio, United States AC Columbus Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Associate

    4 days ago

    Columbus, Ohio, United States Younes Hospitality Full time

    Job Details Job Location:    Holiday Inn Express Columbus - Columbus, NE Position Type:    Part Time Salary Range:    Undisclosed Job Shift:    Open (days, nights, weekends, holidays) DescriptionThe Holiday Inn Express - Columbus, NE, is currently taking applications for a Front Desk Associate.Applicants should have a great personality and...

  • Guest Service Agent

    6 days ago

    Columbus, Ohio, United States Lexington Hotel Group Corporate Full time $36,000 - $72,000 per year

    Job Summary:Provides excellent customer service to the guests during their hotel stay. Responds to guest requests as well as proactively predicts guests' needs. Provides information and services to the guest at the front desk of the hotel.Duties and ResponsibilitiesIncluding but not limited to:Answers incoming telephone calls professionally, following the...

  • Front Desk Supervisor

    6 days ago

    Columbus, Ohio, United States DRM EMPLOYEES LLC Full time $25,000 - $40,000 per year

    :Job Summary:We are seeking a dedicated and enthusiastic Front Desk Supervisor to lead our guest services team and ensure an exceptional experience for all guests. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to manage and resolve guest concerns effectively.Essential Responsibilities and...