Part-Time Front Desk Agent – Polaris

2 weeks ago

Columbus, Ohio, United States Candlewood Suites Full time $28,000 - $35,000 per year

Job Title: Part-Time Front Desk Agent – Candlewood Suites Polaris

Location: Polaris Parkway, Columbus, OH

Schedule:

  • Saturday: 1st Shift (7:00 AM – 3:00 PM)
  • Wednesday: Rotating 1st or 2nd Shift (7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM)

About Us

Candlewood Suites Polaris is a 122-suite hotel conveniently located on Polaris Parkway, just minutes north of Columbus. We take pride in providing a welcoming and professional atmosphere for our guests, and we're looking for a dependable, friendly Front Desk Agent to join our team part-time.

Job Summary

As a Front Desk Agent, you will greet and register guests, provide exceptional customer service, and ensure a smooth check-in/check-out process in line with AKS Management's high standards of hospitality. You will be the first and last point of contact for our guests, and your role is key to delivering a positive guest experience.

Key Responsibilities

  • Greet guests promptly and warmly, using a clear and friendly tone.
  • Assist with the check-in/check-out process, inputting guest information accurately.
  • Provide guests with room keys, welcome materials, and hotel information.
  • Handle payments, credit card authorizations, and maintain a balanced cash drawer.
  • Answer phone calls professionally, take messages, and relay information accurately.
  • Provide information about hotel services, amenities, and local attractions.
  • Resolve guest complaints or concerns efficiently and professionally.
  • Maintain a clean and organized front desk area.
  • Remain calm and focused during busy periods or emergency situations.
  • Follow all hotel policies and procedures to ensure guest safety and satisfaction.

Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus but not required
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Dependable, punctual, and professional appearance
  • Basic computer skills and ability to learn front desk software
  • Must be flexible to work the assigned part-time shifts
  • Availability to work holidays if needed

Additional Information

  • Work Environment: In-person only (no remote work)
  • Job Type: Part-Time
  • Work Location: Candlewood Suites – Polaris Parkway, Columbus, OH

Why Join Us?

  • Friendly and supportive team
  • Opportunity to grow in the hospitality industry
  • Convenient location near Polaris Mall and major Columbus attractions

Apply now to be part of a team that values professionalism, guest service, and teamwork. We look forward to meeting you

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Education:

  • High school or equivalent (Required)

Experience:

  • English: 1 year (Required)
  • Customer service: 1 year (Required)
  • Hospitality: 1 year (Preferred)
  • Hotel experience: 1 year (Preferred)

Work Location: In person

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