Manager EMS Clinical Operations

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

Why Join Us? At Tufts Medicine - Lowell General Hospital, we're more than a health system – we're a community of the brightest minds and the biggest hearts in healthcare.  We combine academic innovation with compassion and community.  Our Environmental Services Workers are a critical part of our team and our hospital. Lowell General Hospital is a great place to work – with a family friendly culture, competitive salaries, and great benefits . If that excites you, then you belong with us.

What We Offer

• Competitive salaries & benefits that start on day one

• 403(b) retirement with company match

• Tuition reimbursement

• Free on-campus parking

• Career growth opportunities

Job Overview

This position, in collaboration with the Operations Manager, oversees the daily clinical and administrative operations of designated unit(s).  This position allocates resources and ensures that patient care is aligned with the goals, mission, and vision of Tufts Medicine. 

Job Description

Minimum Qualifications:
1. Massachusetts EMT-P license.

2. National Registered Paramedic.

3. Current Basic Life Support (BLS) Certification.

5. Advanced Cardiovascular Life Support (ACLS) Certification.

6. Unencumbered state issued driver's license.

7. HAZMAT Certificate.

8. NIMS ICS 300 Course Completion.

9. Associate's degree.

10. Five (5) years of related experience.

Preferred Qualifications:
1. Bachelor's or Master of Science.

2. NIMS ICS 400 Course Completion.

3. Tactical Emergency Care (TECC) course completion.

4. Five (5) years of related experience with at least three (3) years supervising employees.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. In collaboration with the Operations Manager, oversees staffing and scheduling of assigned teams.

2. In collaboration with the Director, ensures all staff maintains competency-based practice based upon patient population.

3. Plans, organizes and directs, in partnership with other department leaders, all activities of the Paramedic and EMS services. This includes paramedicine services for 911 calls, Mobile Integrated Health, and EMS services for interfacility and interfacility ambulance transport by the medical center's team.

4. Works collaboratively with the ALS Medical Director and Operations Manager for quality improvement and programmatic policies.

5. Facilitates ALS education and development programs for the department, fire departments and local ambulance services.

6. Collaborates with the EMS and Emergency Services leadership team to represent the organization and various boards, committees, and community events.

 Identifies avenues to pursue own professional growth.

7. Keeps current on regulatory issues and trends and employs strategies to meet standards in a proactive manner.

8. Supervises staff by ensuring supportive and effective orientation, evaluating work performance, providing guidance, and timely feedback based on outcome measures.

9. Recognizes, responds, and provides follow-up on issues, concerns, and suggestions on behalf of the patient population and staff.

10. Allocates resources and coordinates services to optimize patient care and services.

11. Develops and monitors operating and capital budget; implements strategies to improve efficiency and reduce costs.

12. Performs performance reviews with staff.

13. Participates in staff interview process, provides direction and discipline to staff as appropriate, and orients new staff to facility.

14. Creates and fosters a learning environment that facilities the professional growth and development of staff.

15. Develops and implements processes to enhance operations and practices for ongoing quality improvement.

16. Develops, implements, and monitors written policies and procedures.

17. Leads and/or participates in hospital, departmental and multidisciplinary teams, committees, councils and special projects.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation
The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, our fourth designation achieved in March 2025 The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: