EHR Clinical Solutions Specialist

Minimum Qualifications:

Bachelor's degree in a related field and seven years related experience.

Preferred Qualifications:

A strong background in clinical laboratory science and information technology. Requires proficiency in Epic Beaker Laboratory Information System (LIS), Epic application certifications, and familiarity with HL7 interfaces. Direct patient care experience is a plus.

Must possess considerable educational background and/or experience to conduct clinical applications analysis and/or programming of complex systems, analysis of clinical workflows, creation and implementation of solutions, and knowledge of system adoption strategies.

Job Summary:

This position is responsible for providing hardware and software technical support and creating solutions for a multi-system, multi-platform, networked clinical computing environment. May also be responsible for formulating and designing specifications for intermediate to highly complex software and programming applications or modifies/maintains existing applications. Investigates, identifies, and implements appropriate solutions for clinical information systems to support new and existing initiatives to enhance patient care, increase operational efficiency, and ensure regulatory compliance. Responsible for acquiring an understanding of the assigned system applications, functions, and features end-users would experience. Participates in and leads workforce groups to identify and employ technical and application initiatives for best practice and enhanced healthcare operations in alignment with UTMB's mission. Has full technical knowledge of all phases of clinical applications programming.

Job Duties:

For this position we are seeking a highly skilled and self-motivated Epic Beaker Analyst to join our team. This role requires deep expertise in Epic systems, with a strong understanding in Epic Beaker. The ideal candidate will demonstrate the ability to work independently on complex technical challenges while also working with various team members. Will be responsible for multiple phases of projects, system optimization, and provide consistent communication while maintaining best practices. This role works closely with leaders in Information Technology Services (ITS) and other divisions across the enterprise to support the departmental and institutional strategic plans.

It's important to understand the job titles in this career family. They are listed in order from least experienced to most experienced:

EHR Clinical Application Analyst

EHR Clinical Application Analyst, Senior

EHR Clinical Application Analyst, Lead

EHR Solution Analyst

EHR Solution Specialist (this is the position for this posting)

• Independently solves highly complex technical issues, while also documenting solutions and mentoring other technical staff on how to resolve similar issues.

• Provides software and hardware requirements in conjunction with other clinical information systems and operating software programming applications.

• Provides advanced support for the resolution of complex or escalated issues.

• Provides input to policy level direction regarding technology standards, solutions, and budget constraints.

• Demonstrates highly technical and specialized clinical systems knowledge to include designing, programming, analyzing, testing, debugging, and understanding of highly complex clinical systems to enhance systems and implement appropriate solutions.

• Understands and has experience with complete system life cycles from the initial planning through the final go-live stage, including the later stages of enhancements and additions.

• Creates and/or maintains all clinical systems documentation, to include solutions as appropriate, to enable ongoing support of clinical systems.

• Responsible for applications including the operating system, network integration, sophisticated routines, file maintenance, and advanced software packages.

• Participates in and coordinates all phases of total system planning specifications for facility requirements.

• Responsible for clinical systems disaster recovery planning and business continuity planning and the coordination of testing of the plans and associated infrastructure.

• Works closely with the EHR Clinical Solutions Architect to maintain and manage all changes to clinical systems.

• Participates in quality assurance review and the evaluation of new and existing products.

• Directs best practices in the application of system solutions, which may include the vendor's recommendations.

• Modifies/maintains existing applications using releases and utilities from the manufacturers.

• Proactively partners with customers to assess needs and expectations of the clinical information systems and to assure proper system configuration.

• Advocates for the customers by leading internal teams and projects to develop solutions to meet customers' needs.

• Acts as a project leader interacting with executive sponsors, ensuring project charter and status updates are delivered at specified intervals to IS and other UTMB leadership.

• Responsible for project-related duties such as instructing, directing, and checking the work of other EHR clinical applications analysts and programming personnel.

• Responsible for clinical system or application design, coding, testing, debugging, and documentation.

• Defines and maintains clinical application data structure. Tunes data structures for performance, provides back-up, recovery, and archive functions.

• Serves as a role model/mentor to all levels of EHR Clinical Applications Analysts and provides technical guidance to all staff as needed.

• Provides required support for application delivery.

• Participates as team member.

• Adheres to internal controls and reporting structure.

• Performs related duties as required.

Knowledge/Skills/Abilities:

• Strong technical, analytical, and problem-solving skills.

• Excellent written and verbal communication skills.

• Excellent interpersonal skills.

• Excellent customer service skills.

• Ability to cultivate positive working relationships with customers and coworkers.

• Ability to manage multiple projects.

• Ability to work individually or as a member of a team.

• Ability to multi-task and work under pressure.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Partial Remote. Monday through Friday, 8 am to 5 pm, and on-call support for staff as needed. Occasional weekend work to support system upgrades or special projects. Primarily work from home, but expected to go onsite, as needed, for support.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.