Customer Service and Support Representative

2 weeks ago

San Antonio, Texas, United States Unify CX Full time $40,000 - $80,000 per year

UnifyCX is looking for extraordinary CustomerServiceandSupport Representatives to join our motivated and ambitious team in San Antonio, Texas.

Pay and Perks:

Base Pay: $18.00 per hour

  • 9pm to 6am weekdays receive a shift differential at rate of $1 per hour.
  • All weekend time receive a shift differential at rate of $1 per hour on shift differential.
  • An additional $1 per hour attendance incentive based on monthly attendance.

Additional Benefits: UnifyCX Company offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.

Shifts: Our client's program runs 24/7. Schedules vary but weekend availability is a must.

Classroom Training Hours: M-F - 8:30 AM – 5:00 PM

Classroom Training duration: 2-3 weeks

After Classroom you would move to Transition Days Schedule (30 Days): 8:00 AM-5:00 PM CST

Schedule for the first 90 days of production will be given during offer stage.

Who You Are:

  • At least 1+ year Customer Service experience required preferably in a Call Center or Professional environment.
  • Ability to work one weekend day per week.
  • Understanding of ticketing systems.
  • Exceptional communication skills with an emphasis on empathy and understanding.
  • Critical thinking and logical prioritization skills.
  • Strong problem-solving skills.
  • Flexibility to adapt to changing environments.
  • Warm welcoming personality with a commitment to Customer Service Excellence and Professionalism.
  • Sales background or competencies preferred but not required.
  • Commitment to reliability.

One or a combination of the following will be taken into consideration in lieu of direct call center experience: training, military experience, and/or education.

What Will You Do?

  • First point of contact to provide customer service and support to customers via phone, chat, email, and/or ticketing portal.
  • Create work order tickets while responding to client requests.
  • Ensure fastest and easy resolution while delivering an exceptional customer experience during every interaction.
  • Handle a wide range of technical support inquiries, from routine matters like password resets to more complex product questions and support issues.
  • Maintain customer records by updating account information.
  • Troubleshooting, creating support tickets, and delivering customized solutions.
  • Ensure customers feel supported and heard throughout call duration.
  • Handle a high volume of customer contacts in a professional manner.
  • Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems.
  • Understand and work with a sense of urgency.

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.

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