Order Management Specialist

5 days ago

San Antonio, Texas, United States Lucifer Lighting Company Full time $60,000 - $90,000 per year

Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You'll find our products everywhere from SF MOMA to the Nike Headquarters. We're in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world's leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.

We light the world's most beautiful spaces.

Position Summary: Are you a natural connector who thrives in a fast-paced environment? In this pivotal role, you'll serve as the heartbeat between Planning, Production, Customer Service, and Engineering — ensuring customer orders move seamlessly from confirmation to delivery. With a sharp eye for detail and a proactive mindset, you'll drive communication, reduce friction in the order process, and enhance the experience for all stakeholders involved.

Key Responsibilities:

  • Act as the primary point of contact for internal teams once a sales order is confirmed, ensuring clear communication and alignment across departments.
  • Serve as a strategic liaison between customers and internal teams to resolve order-related issues, including status updates, expediting requests, shipping requirements, and prioritization.
  • Review and validate incoming orders for accuracy, compatibility, and completeness — collecting all necessary project details and ensuring timely, accurate order entry.
  • Monitor order performance from initial commitment through material availability, identifying and resolving any gaps that could impact delivery.
  • Manage order backlog and aging, flagging critical issues early and driving proactive, solution-oriented communication with Project Managers.
  • Support forecast order management by collaborating with Supply Chain and Project Managers to stay ahead of customer needs and timelines.

What You Bring:

  • Associate's Degree in a relevant field (Bachelor's Degree preferred)
  • At least 1 year of hands-on experience in a similar role
  • Strong analytical and problem-solving abilities
  • Proficiency in Microsoft Office, especially Excel
  • Keen attention to detail with solid math and organizational skills
  • Exceptional communication skills, both written and verbal
  • Technical curiosity and the ability to understand and articulate product details
  • Legal authorization to work in the United States

Working Environment:

  • Smoke free workplace
  • Collaborative, supportive team environment

Lucifer Lighting Company is an equal opportunity employer.

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