On Call Coordinator

3 days ago

Columbia, Maryland, United States Maxim Healthcare Full time

Maxim Healthcare is currently seeking an On-Call Coordinator.

Ideal Candidate will be located in PST time zone to support PST needs.

The On-Call Coordinator provides scheduling and client coordination during non-business hours and provides support to the branch recruiters in staffing and coordinating issues after normal business hours. This can include, but is not limited to, answering incoming calls and coordinating the schedules of after-hours healthcare staff members.

The on-call coordinator is a part-time position and should not exceed 20 hours a week.

Essential Duties and Responsibilities:

  • Responds to incoming calls to the office after normal business hours
  • Responds in a timely manner (within 15 minutes) to any messages left
  • Documents client, patient, and caregiver occurrences in the system of record
  • Communicates with clients when an employee has called off or is running late
  • Delegates and plans tasks to appropriate staff (back-up coordinator, internal RN) when necessary
  • Informs appropriate staff of any personnel changes and scheduling need that arises
  • Staffs call-outs as soon as message is received
  • Troubleshoots other after-hours issues that arise, and delegates appropriately
  • Keeps office staff informed of outstanding issues at the beginning of normal business hours
  • Other duties as assigned

Minimum Requirements:

  • High School degree required
  • Must have internet access and personal computer, laptop or smart phone
  • Some experience in an office, with demonstrated effective communication skills and proven organizational and interpersonal skills
  • Experience in customer service environment preferred
  • Strong verbal communication skills required
  • Proficiency with computers and Microsoft Office

Salary: $60 - $100 per day

Benefits:

On-Call Coordinators are not eligible for benefits

Maxim Benefits:

Health and Wellness

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security:

Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits:

Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

  • Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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