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Key Account Manager

12 hours ago

Auburn Hills, Michigan, United States Haosen Automation North America Full time

Position Summary:

The Key Account Manager (KAM) represents Haosen Group in front of strategic customers located in North America. This role is responsible for new business development, account management, commercial negotiations, program execution, after-sales coordination, and payment follow-up. The KAM also leads internal kickoff, risk identification, site delivery, and customer relationship development. As the primary interface between Haosen and its OEM/Tier 1 clients, the KAM ensures both operational execution and long-term partnership growth.

Key Responsibilities:

  1. Customer Representation & Relationship Management:


•Represent Haosen Group in all customer-facing commercial, technical, and service activities.


•Build and maintain strong working relationships with engineering, procurement, and management contacts.


•Maintain and expand both long-term and short-term relationships with key accounts; support securing new projects from existing customers.

  1. New Business Development:


•Identify automation opportunities in ICE, EV battery, e-drive, and smart warehousing sectors.


•Promote Haosen's solutions early in customers' planning processes.


•Collaborate with headquarters and regional teams to prepare quotations and technical proposals.

  1. Project Execution & Coordination:


•Organize internal project kickoff meetings; define project charters and implementation strategies.


•Manage overall project schedule, milestones, and deliverables up to pre-acceptance.


•Act as the customer interface during execution, ensuring smooth internal-external communication.


•Lead project team in risk identification, develop mitigation plans, and supervise their execution.


•Organize and manage the site team for equipment delivery, ensuring cost, schedule, and quality targets are met.


•Manage project documentation and ensure information flows seamlessly between internal and external parties.

  1. Commercial Management & Negotiation:


•Lead pricing, scope, and change negotiations with professionalism and integrity.


•Draft and review commercial contracts in collaboration with legal and finance teams.


•Develop payment collection strategy and coordinate cross-functional resources to ensure timely fund collection.

  1. Customer Satisfaction & After-Sales Support :


•Monitor customer satisfaction KPIs and lead continuous improvement initiatives.


•Coordinate service, warranty, and on-site support across internal and customer teams.


•Collect feedback and propose service/product optimization actions.

Qualifications:


•Bachelor's degree or above in Engineering, Business, or related fields; junior college acceptable with strong experience.


•3–6 years of work experience in automation or manufacturing industry; familiar with industrial automation equipment preferred.


•Proven experience in account management, sales, or project interface roles.


•Strong communication and coordination skills in multicultural/international environments.


•Proficient in Microsoft Office and project tracking tools.


•Fluent in English; Mandarin Chinese is a plus for coordinating with headquarters.


•Willing and able to travel domestically and internationally as needed.

Job Type: Full-time

Pay: $70, $140,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person