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Accounts Receivable Supervisor

3 weeks ago

Whittier, California, United States AppleOne Employment Services Full time

Key Responsibilities

Supervise and manage the collections process, ensuring timely follow-up on past due accounts (30, 60, and 90+ days) and discrepancies.

  • Supervise, mentor, and train a team of collectors, providing ongoing support and guidance to enhance performance and develop growth.
  • Oversee collections processes, ensuring timely resolution of outstanding accounts.
  • Ability to lead B2B collections efforts and maintain strong relationship with the customers.
  • Collaborate with internal departments to address and resolve billing and payment discrepancies.
  • Identify opportunities for process improvement and implement changes to optimize workflows.
  • Monitor weekly AR aging reports, maintain reminder letters, ensure accurate and up-to-date records.
  • Monitor online payments, mark order paid, and release orders timely.
  • Prepare and submit weekly summary reports on past due accounts, identifying high-risk accounts for escalation.
  • Execute collection strategies through calls, emails, and monitoring to maximize recovery efforts.
  • Create and send demand letters to delinquent accounts and work closely with collection agencies
  • Recognize unusual payment trends and give recommendations to putting account on credit hold or reduce credit limit, if necessary.
  • Prepare reports on AR and collections performance for management review.
  • Other duties assigned by Director of Credit

Qualifications

  • Minimum 3 years of supervisory experience in managing a team or leading collection efforts.
  • Excellent organizational skills and detail oriented.
  • Strong communication skills for resolving customer and internal issues.
  • Strong knowledge of accounts receivable, billing functions, and cash applications.
  • Strong understanding of aging reports, reconciliation, and collections strategies.
  • Ability to thrive in a high-paced, high-volume environment.
  • Knowledge of sales taxes (Avalara) is a plus.
  • Experience with ERP systems is a plus.
  • Experience in the flooring industry is a plus +.
  • Proficient in Microsoft Office (Excel, Word) and collection management systems.
  • A degree in accounting or a related field is preferred

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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