ServiceNow Developer

POSITION SUMMARY: The ServiceNow Developer is a contributor who supports FPI's ServiceNow platform (primarily ITSM and related ITIL processes) under the guidance of a Senior Developer or Platform Owner. The role involves configuring and developing solutions using Flow Designer, Service Catalog/Portal, UI Policies, Client Scripts, and entry-level scripted logic to enhance the platform and resolve defects. The ServiceNow developer supports platform stability (incident/request triage, minor fixes) and assists with upgrades and Health Scan remediation; architectural decisions remain with senior ServiceNow Developer / Platform Owner.

DUTIES AND RESPONSIBILITIES :

· Build and configure ServiceNow capabilities for ITSM (e.g., forms, tables, catalog items/record producers, notifications) following established guardrails and best practices.

· Modify existing workflows and create new workflows.

· Configure integrations with other 3 rd party applications with ServiceNow.

· Assist with assurance that ServiceNow functionality meets ITIL standards.

· Maintain current knowledge on ITIL standards and ServiceNow functionality.

· Support platform upgrades (smoke testing, minor breaking-change fixes) and track/resolved Health Scan findings with guidance.

· Create/update documentation and knowledge articles for supported solutions.

ADDITIONAL RESPONSIBILITIES:

· Provide cross-functional assistance as needed to other operational areas of FPI (Financial Partners Inc).

· Identify opportunities for quality and process improvement resulting in improved efficiency, increased productivity, and high customer satisfaction.

· Provide exceptional customer service to all present and potential customers, communicating status and risks clearly.

· Additional tasks as assigned.

MINIMUM KNOWLEDGE AND EDUCATION REQUIREMENTS:

· Bachelor's degree in a computer related degree field is preferred combined with a knowledge of current technological trends and development.

· Certification: ServiceNow CSA (required); CAD (preferred); micro-certs (Flow Designer, IntegrationHub, ITSM) nice to have.

· Strong understanding of ServiceNow best practices, including CSDM awareness and CMDB basics; foundational JavaScript/Glide API is a plus.

· Typically, 1–3 years developing/administering ServiceNow or similar workflow platforms (internships/co-ops count). Strong analytical skills combined with advanced verbal and written communication skills.

· Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.

ESSENTIAL FUNCTIONS

· Ability to report to work in person and to attend work-related functions/activities.

· Ability to work at a desk and use a computer for extended periods.

· Ability to lift, carry, and move objects up to 10 pounds occasionally.

· Ability to occasionally travel as required.

· Ability to type and utilize various software programs efficiently and operate general office equipment.

· Ability to work in an office setting with moderate noise levels.

· Additional physical demands include, but may not be limited to, frequent talking or hearing, occasional push/pull, stoop/kneel, bend/twist, and reach to retrieve or move items in a typical office environment.

· Must be able to work scheduled hours and overtime as needed.

· Hybrid or remote work arrangements:

o This role has been designated as a Hybrid role, which gives employees the opportunity to work from home on Mondays and Fridays and working in the office on Tuesday, Wednesday, and Thursday.

o Exceptions to the designated work arrangement may be made based on business needs

o Please note that the Company retains the right to change a position's designation at any time.

· Ability to concentrate and focus on details when reviewing documents, analyzing data, and performing computer-based tasks.

· Ability to manage multiple tasks and deadlines while maintaining accuracy and efficiency.

· Ability to problem-solve efficiently and make sound decisions.

· Ability to manage job-related stress and interactions with clients, colleagues, or external parties.

· Ability to communicate ideas clearly in both verbal and written form.

· Ability to work with others in a collegial and collaborative manner

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REASONABLE ACCOMMODATION : Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their position.

***All roles require periodic travel to Springfield, MA for company meetings, events, and team activities***

For 25 years, Farm Credit Financial Partners, Inc. (FPI) has provided technology products and services to the Farm Credit System. We care deeply about the agricultural credit associations (ACAs) we serve through our mission of delivering trusted technology solutions to help American agriculture thrive. As a customer-owned service organization, we support ACAs from Maine to California with over 62,000 customer-members and over $40 billion in loan volume . Everyone here contributes to the success of our customers, and to the vibrant culture that makes FPI a great place to work. Throughout the year, you will find us having fun and jamming out to FPI's band, coming together to support local charities, and celebrating our wins together.

We offer a robust benefits package that includes competitive earnings, hybrid and remote work options, tuition reimbursement, generous 401(k) matching, and development opportunities through company-sponsored trainings and certifications.

Come grow with us: .

Salary is determined based on a range of factors, including relevant experience, specific skills, demonstrated knowledge, and abilities. We strive to offer equitable and competitive compensation that reflects each candidate's unique qualifications. Compensation ranges are subject to change based on factors such as market data, industry trends, and internal equity considerations.

Farm Credit Financial Partners, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, national origin, sex or gender, religion, pregnancy, marital status, status as a veteran, sexual orientation, gender identity, disability, or any other characteristic protected by law. EEO / Disabilities / Veterans

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