Poker Floor Supervisor

ORGANIZATIONAL UNIT: CPN Gaming Enterprises

SUPERVISOR:   Poker Shift Manager

FLSA: Non-Exempt

SALARY RATE: $28.00 -$39.00

Shifts for this position will be evenings and nights. 

ALL FULL TIME POSITIONS:     In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.  

FUNCTIONS STATEMENT:

· Supervise maintain and control all activities within the Poker Room.

· Under direct supervision of the Poker Manager and Shift Manager. Ability to monitor poker tables, dealers, and poker cashiers on assigned shifts.

MAJOR DUTIES:

· Greet and welcome guests at the poker room podium.

· Maintain and update waiting lists for all poker games.

· Announce and maintain any promotional totals and paid promotions. 

· Responsible for dealer rotation on assigned shift.

· Provide oversight of poker dealers and poker cashiers.

· Responsible for assurance of game protection.

· Complete federal cash reporting requirements including Title 31 compliance. 

· Responsible for table banks and card inventories. 

· Resolves patron disputes within the scope of the dispute 

· Protects the assets of the Casino. 

· Maintains awareness of how each game stands with respect to table limits, open seats, and dealer performance. 

· Ability to utilize Poker Atlas software.

· May be responsible for having a bank for cashing in and out patrons.

· May be required to deal poker games in certain situations.

KNOWLEDGE REQUIRED BY THE POSITION:

· Knowledge of all casino poker games operations.

· Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry. 

· Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers. 

· Knowledge of methods and techniques that assure protection of the table and casino assets. 

· Knowledge of how to administer the overall poker games department in accordance with management's directives and the policies.

· Knowledge of poker games.

· Skill in guest service, human relations and supervision of assigned staff.

· Skill in dealing with Poker.

· Ability to communicate, read, and write clearly in basic English.

· Ability to always demonstrate outstanding guest service.

· Ability to apply basic mathematical skills.

· Ability to respond to visual and auditory cues.

· Knowledge of the prescribed methods of application and completion of federal cash reporting requirement forms including Title 31 compliance regulations. 

· Knowledge of methods for tracking card inventories for poker tables. 

SUPERVISORY CONTROLS:

· Maintains constant awareness of poker activity. 

· Maintains and enforces the Poker room rules of play.

· Initiates poker table fills.

· Opens and closes poker tables.

· Resolves guest issues and problems in a timely and professional manner.

· Greet guests, maintain a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.

· Gives basic instruction on all promotions and special events. 

· Verifies gaming chip purchases and exchanges at the poker counter

· Monitors staff performance, behavior, and attendance.

· Accountability and Supervision

· Directly supervise poker dealers and poker cashiers.

EDUCATION AND EXPERIENCE:

· High School Diploma, GED certification or equivalent.

· One (1) year Poker Floor Supervisory experience.

·  Two (2) years' poker dealing experience required. Or a combination of skills and experience.

· Passing of a Poker audition is required.

· Must be at least 18 years of age.

· Must be able to read, write and speak English fluently.

CERTIFICATION, LICENSES, AND ANY ADDITIONAL REQUIREMENTS:

· Must be able to pass background suitability investigation.

· Must obtain CPN Tribal Gaming License.

· Must obtain all other applicable certifications and licenses.

PHYSICAL DEMANDS:

· Must be able to stand and/ or walk for extended periods of time.

WORK ENVIRONMENT:

· Work hours are subject to change with notice.

· Smoke filled environment, exposure to various lights and sounds. Occasionally you may deal with angry or hostile individuals. 

· Tasks may be performed on hard and soft-carpeted floors.

· Ability to work a flexible schedule including weekends and holidays.

· Ability to perform minimal physical efforts such as lifting, stooping, and reaching.