Opportunity Center Specialist

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's "Most Inspiring Companies".

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

The Opportunity Center Specialist is a key member of the Opportunity Center team, responsible for supporting day-to-day operations and ensuring individuals have access to Goodwill programs, supportive services, and community resources. The Specialist works directly with participants to promote stability, self-sufficiency, and long-term success. In partnership with the Coordinator, Welcome Center team, and other Human Services staff at the Opportunity Center, the Specialist serves as the first point of contact for participants, managing front desk operations, conducting intakes and needs assessments, and guiding individuals in setting and achieving personal goals. The Specialist connects participants with employment services, education and training opportunities, and

community or internal resources that support their success. They also assist with goal planning, make service referrals, and collaborate with staff to deliver coordinated, wraparound support tailored to each participant's needs. This role will be pivotal in supporting community outreach efforts within their assigned Opportunity Center territory and will be expected to work a flexible schedule with varying hours Monday through Friday to meet the operational needs of employees and visitors.

Essential duties include, but are not limited to:

• Assist in executing day-to-day operations, contributing to the smooth delivery of services, scheduling, and resource allocation.
• Provide onsite customer service and create a welcoming environment for attendants of classes, meetings, and community events at the Opportunity Center.
• Track and organize inventory to ensure necessary supplies and equipment are available for team members and visitors.
• Complete and submit all relevant reports pertaining to building upkeep, outreach, education, intakes, and referrals.
• Facilitate intakes and assessments of participants, upholding individual program/contract standards and documenting appropriately for smooth transition to program teams.
• Input all needed information accurately and timely, such as service(s) provided, employment verification, and participant activity, into relevant systems for reporting and data collection.
• Provide specialized support to individuals seeking career services.
• Maintain up to date knowledge on the job market and career tools to guide and educate participants on relevant services, such as updating job board and professional social media profiles, building resumes etc. in the career services industry.
• Develop and facilitate career readiness workshops as relevant to the community

External hiring range: $ $19.55/hour

Schedule: Monday thru Friday 8am-4pm

A valid Driver's License is required to be hired for this role.

Qualifications:

• High school diploma or equivalent AND 5+ years of required experience, Associates degree AND 3+ years of required experience, OR Bachelors degree and 1+ years of required experience

Required experience:

• Experience connecting at risk, vulnerable populations to community and/or social services, as well as, delivering career services to adult audiences
• Administrative customer service responsibilities

Preferred experience:

• Administrative/Office Management roles

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.