Technical Writer to develop clear, accurate, and user-friendly hardware repair documentation and training content

2 weeks ago


Cupertino, California, United States OSI Engineering Full time $75,000 - $100,000 per year

A globally leading technology company is looking for a
Technical Writer
to develop clear, accurate, and user-friendly hardware repair documentation and training content for service technicians. In this role, you'll collaborate with cross-functional teams to create procedural guides, video scripts, and technical content that support technician learning and workflow efficiency. This is an exciting opportunity to contribute to world-class service materials that enhance the customer repair experience - apply today to join an innovative and fast-paced team.

Job Responsibilities:

  • Develop clear and accurate hardware repair procedures and documentation
  • Create training materials to support technician learning and workflow understanding
  • Ensure technical content is concise, consistent, and easy to follow
  • Collaborate with cross-functional teams to maintain accuracy and clarity in documentation
  • Support continuous improvement of service and repair content quality
  • Write and edit procedural video scripts, manage content strategy, and analyze content performance through data analytics

Key Qualifications:

  • Excellent communication, collaboration, and organizational skills
  • Ability to research technical topics and convey technical information to readers of varying skill and experience
  • Experience writing step-by-step hardware procedures
  • Ability to balance multiple tasks for several projects at the same time, often on short timelines
  • Experience with style guides (experience writing globally and accessibly is a plus)
  • Experience with content management systems, digital asset management, word processing, and spreadsheet apps
  • Trustworthy; often information is confidential

Education:


• Associate's or Bachelor's degree in a relevant field, or equivalent experience required

Type:
Contract

Duration:
3 months with extension

Work Location:
Sunnyvale, CA (100% on-site)

Pay rate:
$ $75.00 (DOE)



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