Manager, Candidate Experience

Job DescriptionThe Candidate Experience Manager is responsible for leading the interview coordinationteam and driving an exceptional experience for all candidates and hiring stakeholdersthroughout the recruitment journey. This role manages a team of approximately 20 directreports, oversees all candidate and hiring manager surveys, and leads the changemanagement initiatives that stem from survey insights to continuously improve talentacquisition processes, tools, and touchpoints.The ideal candidate has a strong background in recruiting operations, people management,stakeholder engagement, and interview coordination, with a passion for creating highquality, human-centered candidate experiences at scale.Key Responsibilities:Leadership & Team Management• Lead, coach, and develop a high-performing team of 20 interview coordinators.• Foster a culture of operational excellence, inclusion, accountability, and continuousimprovement.• Ensure consistent delivery of interview coordination services aligned to SLAs, TApolicies, and compliance requirements.Interview Coordination Operations• Own the full lifecycle of interview coordination for all business units, fromscheduling and logistics to candidate communications and day of interviewsupport.• Partner with recruiting, HR, and business leadership to optimize schedulingworkflows, panel management, and system efficiencies• Establish, track, and report operational metrics (volume, SLA adherence, candidateNPS, etc.) to drive performance and service quality.Candidate & Hiring Manager Experience• Own all candidate and hiring manager experience surveys• Identify trends, pain points, and opportunities from survey data to improve the endto-end hiring journey.• Partner with TA leadership and cross-functional teams (HR Ops, Branding, DEI, etc.)to prioritize and drive & implement experience improvements.Change Management & Continuous Improvement• Lead the change management process tied to survey insights, ensuring alignmentwith business goals and stakeholder buy-in.• Develop communication plans, training, and feedback loops to ensure adoption ofnew practices and tools.• Implement scalable, candidate-centric solutions and ensure consistency acrossglobal regions.Strategic Vision & Analytics• Develop vision for recruiting coordination in partnership with recruiting leadershipand plan on quarterly timescales• Deliver regular reporting and insights on candidate experience metrics, surveyoutcomes, and operational KPIs.• Translate data into actionable recommendations that enhance satisfaction,efficiency, and brand perception.QualificationsRequired:• Bachelor's degree in Human Resources, Business, Communications, or relatedfield.• 7+ years of experience in recruiting operations, candidate experience, recruitmentcoordination, or HR program management.• 3+ years of people management experience with a team of 10+ direct reports.• Proven ability to lead operational teams in high-volume, global environments.• Strong analytical skills; experience interpreting survey data and driving measurableimprovements.• Excellent communication, stakeholder management, and change leadership skills.• Proficiency with ATS and HR technology platforms.Preferred :• Experience in a large, matrixed organization or technology/manufacturing industry.• Background in project management, process design, or service deliveryoptimization.• Certification in Change Management (e.g., Project Management (PMP)Compensation:The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.The salary range for this role is $159,000 - $234,300. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel