Client Partner Insurance Healthcare
3 days ago
- Client Relationship & Account Management:
- Manage a large client account and ensure growth in revenue and service adoption.
- Develop new business opportunities within the account to achieve revenue growth targets.
- Serve as the primary point of contact and trusted advisor for client leadership.
- Liaison with clients to understand business needs and analytics requirements.
- Ensure overall customer satisfaction and retention.
- Strategic & Operational Oversight:
- Responsible for overall client relationship management, including escalation handling and stakeholder management.
Own P&L management for the account:
-Revenue growth
-Margin management
-Resource planning and utilization
-Business planning and forecasting
- Drive adoption of analytics solutions aligned with client business objectives.
- Delivery & Innovation Oversight:
- Collaborate with analytics delivery teams (onsite/offshore) to ensure project delivery excellence.
- Oversee analytics solutions, dashboards, and insights that impact client decision-making.
- Facilitate workshops and co-creation sessions to identify innovation opportunities.
- Generic Skills:
a. Strong stakeholder management and client engagement skills.
b. Excellent communication, presentation, and negotiation abilities.
c. Strategic thinker with problem-solving and business acumen.
d. Ability to lead cross-functional teams and influence decision-making.
e. Collaborative approach with onsite/offshore teams and client teams.
f. Ability to identify growth opportunities and achieve business targets
Functional Knowledge:
a. Strong knowledge of US Healthcare Insurance, business intelligence, and reporting tools (Tableau, Power BI, QlikView).
b. Hands-on experience with SQL, Python, R, or similar analytics programming tools.
c. Understanding of data governance, data quality, and analytics best practices.
d. Knowledge of AI/ML, predictive analytics, and advanced analytics frameworks is a plus.
e. Ability to translate analytics insights into business recommendations and growth opportunities.
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