Manager of Operations

Manager of Operations - Memphis

Memphis, TN

Overview: 

The Operations Manager is responsible for the strategic and operational leadership of emergency medical services. This role involves managing personnel, resources, and compliance to ensure optimal patient care and efficient EMS operations. The Operations Manager collaborates with various stakeholders, including hospitals and other emergency service providers, to enhance service delivery.

Primary Responsibilities:

• Operations Oversight: Manage daily EMS operations, including staffing, scheduling, and logistics.
• Policy Development: Develop and implement policies and procedures to ensure compliance with local, state, and federal      regulations.
• Resource Management: Oversee the allocation and maintenance of EMS resources, including ambulance fleets and medical      supplies.
• Staff Leadership: Recruit, train, and evaluate EMS personnel. Provide ongoing professional development and conduct      performance reviews.
• Quality Assurance: Monitor performance metrics and implement quality improvement initiatives to enhance patient care.
• Budget Management: Develop and manage the EMS budget, ensuring cost-effectiveness and financial Sustainability.
• Emergency Response Coordination: Respond to and manage high-priority or large-scale emergency situations, coordinating with other emergency services.
• Interagency Collaboration: Liaise with hospitals and other emergency service providers to coordinate emergency response efforts.
• Fleet Management: Oversee all ambulances and support vehicles are being properly maintained and mechanical preventative      maintenance is being kept on schedule. 

Specific and Additional Tasks / Duties:

 Daily duties for the Manager of Operations may consist of but are not limited to:

• Daily operations and success of your respective Division.

• Position respective departments for success and growth and concern themselves with making strategic decisions based on policy, analysis and planning.

• Manager must demonstrate quick and accurate decision-making during times of crisis while remaining positive and focused. They earn the trust and respect of senior management, administrative departments as well as fellow associates by taking the initiative to develop policies and procedures to create new and/or improve current practices related to ambulance staffing, stocking, and transportation.

• Responsible for all activities, ensuring successful daily operations as well as market growth. Ensuring the operational pillars (people, trucks, equipment, and control) are fulfilled and functional.

• The Manager of Operations is expected to:

• Recruit, train, and manage all employees for their respective areas including staff mentorship, counseling, and development.

• Be accessible by phone, text, and email as needed. Unavailable time will be prescheduled and approved by the Director of Operations.

• Fill in both on a truck, and as OIC should a Shift Supervisor call out, take vacation, or have any other scheduled or unscheduled absence.

• Oversee and ensure successful operations of the Shift Supervisors, including staff development and mentorship.

• Ensure all evaluations are completed in a timely manner and before the due date as a part of the employee retention effort.

• Assists with the orientation & training of new staff.

• Yearly licensure/credentialing.

• Dealing with employee issues/behaviors.

• Assisting with hiring/termination.

• Individuals must demonstrate the ability to write and verbalize goals, objectives and document outcomes.

• Individuals must have strong, effective interpersonal skills and be able to teach and develop the emergency management services group.

• Manager of Operations must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.

• Individuals should have knowledge of relevant equipment, policies and procedures.

• Individuals are required to have a strong commitment and will need to provide outstanding services and have a clear customer focus.

• It is essential for the Manager of Operations to have strong negotiation skills, be creative, flexible, and innovative in adapting the program to changing customer needs.

• Manager will be expected to keep the management team informed on activities within the group such as but not limited to the progress on projects.

• Assists in the coordination of departmental employees for efficiency and effectiveness enhancement.

• Facilitates reconciliation rather than divisiveness among individuals.

• Obtains information and addresses questions that can facilitate movement from problem to resolution stage.

• Depending on location of position, work hours will vary depending on company scheduling needs. This may include overtime, call, backup call, nights, days, weekends, and holidays.

• Monitor driving behaviors of subordinate personnel.

• Operate an emergency vehicle with due regard for other motorist while following all regulations and laws.

•Individuals must have strong, effective interpersonal skills and be able to teach and develop the emergency management services group

Duties/Responsibilities:

 
• Shifts focus among several efforts as required by changing priorities.

• Delivers written and oral communication, responds to questions, and concerns, and produces specific outcomes and impact.

• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

• Raises awareness of potential strategic alliances and partnerships.

• Collaborates with others to create satisfactory interpersonal outcomes.

• Monitors progress continuously and adjusts tactics for handling situations on a case-by-case basis.

• Reconcile all paperwork for patients transported daily and submit in a timely manner.

• Individuals should maintain all credentials and have strong clinical skills.

• Individuals should attend training classes to maintain national certification, state licensure, trade and education conferences, and keep abreast of new developments in the field, or maintain existing knowledge.

• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

• This job description is subject to change at any time.
 

Location, Reporting Structure and Hours:

• The Manager of Operations is in a full-time, exempt position
• The position is in Memphis, Shelby County area.
• The position works under the general direction of the Director of Operations.

• Bachelor's degree in emergency medical services, Healthcare Management, a related field, or equivalent.
• Minimum of 5 years of experience in EMS or a related field, with at least 2 years in a leadership role.
• Strong multi-tasking and time management abilities.
• Currently certified as an EMT by the State of Tennessee Department of Public Health Office of Emergency Medical Services.
• Current certification in CPR – Basic Life Support by the American Heart Association or the American Safety and Health Institute.
• Current and active Motor Vehicle Operator's license.
• Ability to work effectively with minimal supervision, using good judgment and common sense with a thorough understanding of emergency medical care principles.
• Ability to work efficiently and interact constructively and professionally with other employees, partners, public safety personnel, medical staff, and other emergency medical service members.
• Ability to interact effectively and professionally with patients, customers, clients, family members, bystanders and the public in such a manner as to reflect credibly on TMHC.
• Demonstrates a level of skill and ability consistent with the provision of high-quality patient care.
• The ability to perform effectively as a team leader in patient care situations.
• The ability to perform effectively in public relations and community education functions and deal effectively with members of the medical community and the public in promoting TMHC.
• The ability to lift and maneuver 150 pounds with assistance without difficulty.
• The ability to walk up and down stairs without difficulty and the ability to lift and carry 150 pounds up and down two flights of stairs with assistance without difficulty.
• The ability to sit or stand for long periods.
• The ability to walk one-quarter of a mile without difficulty and without affecting the immediate performance of job-related duties.