Director - Solution & Process Governance

Job Title: Director – Solution and Process Governance
Reports to: Sr Manager - Digital Strategy & Cust Exp
Reports in office to Boston, MA
The base salary range for this position is dependent upon experience and location, ranging from: $167,428.-$209,286
Job Summary
The Director Solution and Process Governance is a key member of Avangrid's Customer Experience and Digital Transformation team, responsible for ensuring alignment between business processes and enabling technologies across the enterprise. This role leads efforts to harmonize solutions and governance frameworks across multiple jurisdictions, driving scalability, compliance, and strategic consistency. Acting as a central point of coordination, the Director fosters cross-functional collaboration to support enterprise wide digital and operational transformation. The position ensures that governance practices align with business objectives, regulatory requirements, and customer needs, enabling unified and optimized processes. This is a high-impact leadership role within a global energy leader, offering the opportunity to influence operational excellence and digital innovation at scale.

Key Responsibilities
Define and Lead Governance Strategy
Responsible for developing and implementing a comprehensive governance framework that aligns business processes and enabling technologies across Avangrid's operating companies.

Oversee Process and Solution Alignment
Accountable for driving harmonization of business processes and technology platforms across jurisdictions to ensure operational efficiency, scalability, and compliance.

Align Governance Roadmaps with Business Goals
Tasked with translating corporate objectives into actionable governance roadmaps and ensuring alignment across business units and technology teams.

Manage and Mentor Governance Teams
Leads cross-functional governance working groups, providing strategic direction, coaching, and support to enable effective collaboration and execution.

Foster Cross-Functional Collaboration
Works closely with IT, Operations, Regulatory, Legal, and Customer Experience teams to ensure unified governance and seamless integration of processes and technologies.

Champion Standardization and Optimization
Promotes adoption of standardized processes and platforms that support scalability, interoperability, and regulatory compliance.

Drive Agile Governance Practices
Implements Agile principles within governance activities to encourage iterative improvement, transparency, and responsiveness across teams.

Monitor Governance Effectiveness
Evaluates governance performance using KPIs, audit results, and stakeholder feedback, and initiates continuous improvement actions.

Manage Stakeholder Expectations
Serves as the primary liaison between executive leadership and operational teams, providing regular updates and ensuring alignment across entities.

Ensure Financial Stewardship
Manage governance-related budgets and resources effectively, ensuring investments deliver strong ROI and strategic value across Avangrid operating companies.

Required Qualifications

• Education & Experience Required:

• Bachelor's degree in Business, Digital, Technology, or related field

• 10+ years of experience in process governance or digital transformation, Minimum of 3 years of experience in a regulated utility preferred
• Strong understanding of governance frameworks, process standardization, and cross-functional alignment in complex or regulated environments

Skills/Abilities
Leadership & Strategic Thinking
Demonstrated ability to set enterprise-wide governance vision, lead cross-functional teams, drive change management, and communicate effectively with executive stakeholders in complex environments.

Process & Solution Governance
Expertise in business process management, governance frameworks, enterprise architecture, and technology alignment, including process mapping, optimization, and standardization.

Customer-Centric Operational Alignment
Strong capability to design governance models that integrate regulatory requirements and customer needs, ensuring compliance and enhanced customer experience.

Analytical & Financial Acumen
Proficient in data-driven decision-making, performance analysis, ROI evaluation, and budget management for governance initiatives.

Communication & Influence
Exceptional written and verbal communication skills with the ability to present complex governance concepts to executive audiences and influence decisions across the organization.

Regulatory & Industry Awareness
Comprehensive understanding of utility sector regulations, compliance requirements, and emerging trends in energy and digital transformation.

Vendor & Partner Management
Experienced in managing third-party vendors and technology partners, including RFP development, contract negotiation, and performance oversight.

Innovation & Market Awareness
Knowledgeable in emerging technologies (IoT, AI, smart grid) and global governance trends, with the ability to identify and implement innovative practices that enhance agility and operational excellence.

Preferred Qualifications

• MBA or related advanced degree
• Experience working in a global company or matrix reporting organization

Company
AVANGRID SERVICE COMPANY

Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.

Job Posting End Date
December