Executive Assistant

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Compensation: Budgeted between $63,900 and $85,000 dependent upon years of applicable experience. 

Responsibilities:

• Provide high-level administrative support to the CEO, President/COO, and additional members of the C-level Executive Leadership Team (ELT), including calendar management, travel coordination, expense reporting, and preparation of meeting materials and presentations.
• Anticipate and proactively identify business needs; conduct research, propose solutions, and assist in implementation as needed.
• Handle highly sensitive and confidential information with discretion, professionalism, and tact in all interactions with internal stakeholders, Board members, clients, and investors.
• Coordinate and manage all Board of Directors meetings, including quarterly board and monthly finance sessions: schedule logistics, prepare agendas, compile and distribute materials, take meeting minutes, and manage travel and hospitality.
• Serve as liaison with private equity partners, Board members, and investors, including coordinating with their executive assistants.
• Organize and execute internal and external meetings, including executive offsites, company-wide events, client presentations, and industry engagements.
• Manage vendors, venues, agendas, AV/production teams, and post-event follow-up.
• Work closely with all Executive Assistant team members to support and fill-in for each other as needed.
• Maintain accurate and aligned executive and board calendars, ensuring coordination with strategic initiatives, business reviews, and investor meetings.
• Track and follow up on key deliverables and action items on behalf of the CEO and ELT, ensuring timely completion and communication.
• Draft correspondence and communications on behalf of the executives as appropriate.
• Monitor executives email to ensure that multiple boxes are kept current and flag email as necessary to expedite Executives ability to quick move through their email.
• Partner with other administrative and operational staff to ensure cross-functional coordination and support across departments.
• Support monthly executive onsite and offsite meetings: manage venue selection, logistics, agendas, meeting notes, and team engagement activities (e.g., dinners or team-building events).
• Greet and host visitors, ensuring a polished and professional experience that reflects the company's values and brand.
• Uphold a high standard of internal and external communication, professionalism, and service orientation in all interactions.
• Other duties as assigned in support of the CEO and business priorities.

Travel:

• Ability to travel as needed.

Education and Experience:

• Bachelor's degree or equivalent combination of education and experience.
• Five years of experience supporting at the executive level.
• Five years of experience in a professional business setting.
• Proficient computer skills, including Microsoft Teams, Outlook, Word, Excel, and PowerPoint.
• Strong organizational and project management skills with the ability to multitask.
• Strong interpersonal skills and the ability to build relationships with stakeholders at all levels. 
• Strong understanding of process improvement as it relates to business operations. 

Every Team Member lives and breathes our Core Values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don't have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses