Rehabilitation Services Technician

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego (FHCSD) is looking for a Rehabilitation Services Technician to provide a wide-range of administrative support services. May participate in non-clinical support activities involving routine therapeutic treatments by physical or mechanical methods. Will use various equipment and techniques to perform physical therapeutic modalities, practices and procedures.

Responsibilities:

• Instruct, motivate, safeguard and assist patients practicing exercises and functional activities under direction of medical staff.
• Assist and secure patients into or onto therapy equipment.
• Transport patients to and from treatment areas through use of wheelchairs or providing standing support as needed.
• Administer active and passive manual therapeutic exercises, therapeutic massage, ultrasound, electrical stimulation, cryotherapy, and heat to include the application and removal of clinical rehabilitation modalities per physical therapy or chiropractic provider instructions.
• Administer static and intermittent mechanical traction per provider instruction.
• Observe patients during treatment to compile data on patient's completion of prescribed exercise and response to exercise and modalities with reporting to physical therapy provider.
• Clean, sterilize, disinfect exam tables and equipment as instructed.
• Maintain supply/stock levels on gym or clinic floor, and in storage areas to include maintaining organization and cleanliness per posted guidelines.
• Maintain ordering of supplies as directed.
• Provide administrative support functions related to the patient check-in and check-out process to include identification verification, updates to demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
• Complete all required documentation accurately and thoroughly and in a timely manner in accordance with department standards, and assuring placement into patient's Electronic Health Record.
• Confirm, request, and process referrals and authorizations.
• Contact patients to schedule appointments and make reminder/recall notifications.
• Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns.
• Perform other duties as assigned.

Requirements:

• High School Diploma or GED Equivalent required.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course strongly preferred.
• Minimum 1 year of experience as a physical therapy aide or rehabilitation technician.
• Minimum 1 year of experience in customer service required, preferably in a health care environment.

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness – Employee Hub )