Senior Technical Account Manager

Summary/Objective

We are looking for a dynamic Senior Account Manager to join our Technology Solutions team. This role focuses on building and nurturing client relationships, managing accounts, and delivering customized technology solutions to meet client needs specifically in the Utilities sector. The ideal candidate will have a strong understanding of technology, exceptional communication skills, and a customer-focused mindset with a focus on building long-term partnerships.

Essential Functions

Client Relationship Management:

• Serve as the primary point of contact for assigned accounts, including escalation of issues and the penultimate representative of 3Ci.
• Build, develop, and maintain strong, long-term relationships with key stakeholders and decision-makers.
• Identify and assess client needs to tailor technology solutions that align with their business objectives.

Account Strategy and Growth:

• Develop and implement account management strategies to increase client satisfaction and retention.
• Identify growth opportunities within existing accounts to expand service offerings and drive revenue.
• Collaborate with marketing and Technology Practice teams to create upsell and cross-sell strategies.

Industry Expertise and Consultation:

• Stay updated on industry trends, technology advancements, and customer expectations in Utilities, ensuring clients benefit from the latest innovations.
• Provide consultative insights on best practices in digital transformation for utility and highly regulated industries, including ways to leverage data, improve customer experience, and streamline operations.

Solution Development:

• Understand client pain points and work with technical experts to develop customized solutions.
• Ensure proposed solutions meet client requirements, budget, and timeline.
• Provide guidance and recommendations to help clients maximize the value of technology investments.

Performance Tracking and Reporting:

• Track and report on account performance, service usage, and client satisfaction.
• Conduct regular account reviews and present findings to clients.
• Use data and feedback to continuously improve service delivery and address client concerns.

Requirements

• Education: Bachelor's degree in Business, Technology, or a related field.
• Experience: 5-7+ years of experience delivering technology solutions preferably within the professional services industry.
• Industry: 3-5+ years with specific experience working with utility or other highly regulated companies
• Technical Skills: Understanding of software development, IT services, or cloud solutions is a plus.
• Communication: Executive-level verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Problem-Solving: Strong analytical skills with a proactive approach to problem-solving and conflict resolution.
• Project Management: Experience managing projects, timelines, and budgets.
• Client-Focused: Ability to work collaboratively with clients to understand their business needs and propose effective solutions.

Required Competencies for all 3Ci Staff:

• Ethical Conduct
• Personal Effectiveness/Credibility

Supervisory Responsibility

This role will not have supervisory responsibilities initially, but may quickly take on junior account managers as their competencies grow.

Career Path Progression from this position

Director of Client Services

Director of Account Strategy

Vice President of Client Services

Physical Demands

This position may require the following to be performed with or without reasonable accommodation:

• Ability to lift up to 20lbs
• Ability to stand/walk for up to 4 hours
• Ability to sit for up to 4 hours

EEO Statement

MAU is an Equal Opportunity Employer. Minorities, women, protected Veterans, and individuals with disabilities are encouraged to apply.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.