program technician ii jc-502250

13 hours ago

Sacramento, California, United States California Department of Public Health Full time

Department Information
At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California's diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The Vital Records and Statistics Division (VRSD) is responsible for department-wide initiatives to improve the effectiveness of our work through better health information systems, increased application of epidemiologic methods of analysis, strong liaisons with public health organizations and schools of public health, and effective partnerships with local health agencies and professionals. VRSD houses the Office of Vital Records, responsible for registering all California vital events and providing birth, death, and marriage records to the public. In addition, VRSD is involved in many cross-cutting and innovative data projects including the statewide Open Data Portal and Health Information Exchange.

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  • The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.
  • The CDPH is an E-Verify employer.

Department Website:

Job Description And Duties
This position supports the California Department of Public Health's (CDPH) mission and strategic plan by performing the more difficult program specialist work at the journey level in the Vital Records and Statistics Division (VRSD), Vital Records Registration Branch, within the Customer Service Unit (CSU).

The Program Technician II (PT II) works in Customer Service Team B and responds to a high volume of incoming telephone calls and emails regarding registering, amending, or obtaining copies of vital records. The incumbent responds to inquiries from the public and other stakeholders regarding requirements for registering, obtaining copies of, and amending California birth, death, and marriage records. The PT II also utilizes established procedures to respond to customer voicemails and email inquiries, and to help resolve escalated cases.

The incumbent works under the general supervision of the Supervising Program Technician II, Supervisor of Customer Service Team B.

This is a 12 month Limited-Term Full-Time position that may be extended or become Permanent.

In July 2025, the State of California implemented the Personal Leave Program (PLP This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.
Please let us know how you heard about our position by taking this brief survey:

Final Filing Date: 1/5/2026

Position Details
Job Code #:
JC-502250

Position #(s):

Working Title:
Customer Service Specialist
Classification:
PROGRAM TECHNICIAN II $3, $4,804.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
12 Month Limited Term - Full Time

Should you have any questions regarding the application process, our Recruitment Team is ready to help you at or

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