Customer Success Partner

Customer Success Partner

Location:

Remote

Reports to:

Head of Customer Experience

Salary Band:

70, ,000 OTE

About Fingercheck

At Fingercheck, we're passionate about removing stress from small business owners' lives. Through our intuitive, cloud-based human capital management platform, we empower business owners with a simple-to-use suite of tools for Time & Attendance, Payroll, Same-Day Pay, and Talent Management.

As we continue to grow, we're committed to preserving our people-centric, high-performance culture. That's why we're seeking a thoughtful, inspiring, and passionate
Customer Success Partner

to join our team.

About the Role

The Customer Success Partner (CSP) serves as a
primary account owner and trusted consultant

for strategic Fingercheck customers. You will drive retention, adoption, and expansion by deeply understanding customer goals, aligning them with Fingercheck solutions, and advocating across teams to deliver exceptional outcomes.

This is a proactive, customer-facing role that requires a balance of
strategic consulting, relationship-building, and hands-on execution

. You'll be an advocate, problem-solver, and advisor, ensuring our customers achieve value at every stage of their journey.

What You'll Do

Customer Advocacy & Relationship Management

• Serve as the post-sale point of contact and trusted advisor for the assigned book of business.
• Collect and document customer goals, plans, and circumstances to drive value.
• Act as the customer's voice internally, marshalling resources across Product, Support, Implementation, and other teams.
• Proactively identify and escalate risks, including early churn indicators.

Customer Outcomes Management

• Accelerate time-to-value through consultative outreach, onboarding support, and coaching.
• Monitor product adoption and usage metrics, intervening early to prevent stagnation.
• Share best practices, new features, and use cases to increase customer value.
• Lead and organize strategic calls with customers, including account reviews.

Customer Success Planning & Expansion

• Facilitate success planning sessions with customers to align on strategic objectives.
• Identify upsell, cross-sell, and migration opportunities within the existing customer base.
• Collaborate with Sales and Implementation to ensure revenue potential is maximized.

What You Bring

• 2+ years of Customer Success experience, preferably in a SaaS environment.
• Strong communication skills, you listen actively, write clearly, and follow up relentlessly.
• Proven ability to manage customer issues under pressure with empathy and professionalism.
• Highly organized, detail-oriented, and proactive in anticipating customer needs.
• Familiarity with Salesforce or similar CRM systems.
• A curious, analytical mindset, you enjoy connecting the dots and solving problems.
• Up-to-date with trends in payroll, HR tech, and workforce management a plus.

Who You Are

• Quick study:

You pick up new concepts and processes quickly.
- People-lover:

You enjoy building lasting customer relationships.
- Proactive:

You don't wait to be told, you anticipate needs and take initiative.
- Empathetic:

You put yourself in your customer's shoes.
- Optimistic:

You bring energy and positivity to your team and your customers.
- Enterprising:

You look for opportunities to create value, not just react to problems.

Why Fingercheck?

Whether remote or working from our Brooklyn office, you'll find a collaborative, team-oriented environment rooted in:

• Reliability
• Optimism
• Compassion
• Knowledge
• (
  A good sense of humor helps, too

)

Company Conformance Statement

In performance of their respective responsibilities, all employees of Fingercheck are expected to:

• Complete quality work within deadlines.
• Interact professionally with colleagues, customers, and vendors.
• Work effectively as a team contributor on all assignments.
• Communicate and coordinate work efforts across teams.
• Perform other duties as assigned.
• Attend work regularly, based on the assigned schedule.